Financial Advisor - Birmingham, United Kingdom - Yoke for CWS (AMS)

Yoke for CWS (AMS)

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join us as a Customer Service & Operations Analyst in our Financial Health & Support team

We'll look to you to deliver successful outcomes for your customers who are experiencing financial difficulties by investigating their queries and understanding their needs
You'll be liaising with customers and businesses over the telephone to accurately collect information to solve their queries
You'll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Once you've completion your induction period and shown competence in the role you'll have the opportunity to work from home, you'll need to commit to a minimum of 2/3 days a month in the office, so you can connect and learn with your colleagues

What you need to know:

We're here for our customers, whatever the time of day, so you'll need to be flexible and commit to working an agreed work pattern.
You'll work 35 hours per week between Monday
Friday, 8am 8pm and Saturday 8am 5pm, you'll work a maximum of 1 in every 3 Saturdays. We'll discuss your working pattern in more detail during the interview.
You'll need to commit to a comprehensive 12 week
inhouse training programme, following which the job will be based working from home. You will need to work at your local centre 2/3 days per month so you can connect and learn with colleagues. Full kit will be provided.

What you'll do

As a Customer Service & Operations Analyst, you'll be having in-depth conversations with customers, dealing with calls promptly and tactfully within our SLAs.

We're looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

Having great conversations with customers, helping them find a suitable solution to their financial situation and delivering good outcomes at all times
Gathering relevant information from multiple systems to shape and inform decisions that support customers in financial difficulties
Displaying compassion and understanding towards customers in vulnerable situations
Setting up repayment plans and working with other specialist teams to support the customer
Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To excel in this role, you'll have strong customer service abilities along with stated experience and evidence of delivering excellent communication skills.

You'll work well in a fast-paced environment and the ability to deliver to deadlines.

You'll also demonstrate:

Good organisational skills
Excellent written and verbal communication skills
The ability to interpret information and provide analysis and solutions to support continuous improvement
Working with policies and adhering to regulations

Job Types:
Full-time, Temp to perm

Salary:
£12.86-£14.29 per hour

Expected hours: 35 per week

Schedule: