Support Engineer Fully Remote - Staines-upon-Thames, United Kingdom - Parkside Office Professional

Parkside Office Professional

Verified Company

Staines-upon-Thames, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an entry level role and would suit someone who has excellent communication skills and looking to get into an IT support role/help-desk, this role is fully remote so would suit someone who is self sufficient and able to work on their own

Job purpose - Contribute to the increased profitability of and development of the customer/client base by delivering a range of pre and post-sales support services and providing excellent internal support.

To utilise technical experience and work with theteams across the business to enhance the company's service and support offerings

Provide a high standard of pre and post sales support of software services to customers and colleagues using effective oral and written communication
Manage the resolution of customer support cases relating to the intended software portfolio
Producing technical mixed media collateral to assist in the provision of support
Manage the liaison with and escalation to internal and external resources when required to resolve a customer support case
Liaising with suppliers and product vendors in order to advise customers and colleagues on design solutions
Providing advice on deployment, installation, configuration of the software portfolio
Supporting in company projects
Conduct web demonstrations of products
Assist sales team and customers with advice on correct products and training courses

This is a great first step into the IT industry with a well known and recognised software provider

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.