Charity Manager - Bishop's Stortford, United Kingdom - Age Concern Bishop's Stortford

Description

Hours of Work: 35 hours per week. Normal working hours are weekdays 8:30-15:30

with core hours being 10-3. Occasional Weekend work may be

required.


Responsible for:
Day Service Lead, Day Service Coordinators, Centre Support,

Administrator, Chef, Volunteers, Clients, and General Public.


Responsible to:
The Board of Trustees


About Age Concern Bishop's Stortford
Age Concern Bishop's Stortford is housed in The New Apton Centre Bishop's Stortford.

We provide services to people over the age of 55 in Bishop's Stortford and the surrounding area including Sawbridgeworth, The Hadhams, Puckeridge and Standon.

Founded in1974 Age Concern Bishop's Stortford will soon be celebrating its half-centenary.

Working closely with other local and national organisations, for example, the NHS, Alzheimer's Society UK and Adult Social Care we are able to support people to live well and engage in a variety of different physical and mental wellbeing activities.

Job Purpose
To provide overall management of Age Concern Bishop's Stortford.

This includes managing finances, staffing, volunteers, events and activities, training and development and health and safety across all aspects of Age Concern Bishop's Stortford and The NewApton Centre.

In regards to The New Apton Centre you will manage hall hire, income strategies, programme development and continual community engagement.

Principle Accountabilities
On a day-to-day basis the principal accountabilities will be to the clients and other centre users, plus general duties.

The focus will mainly be on the administrative and office-focused roles, however you will be expected to cover the day service when neededor cover for staff through illness and holidays.

Financial Services

• Provide general administrative and operational and financial oversight using software such as Quickbooks. This includes taking payments, paying invoices and reconciling both.
• Liaising with accountants on payroll and annual accounts.
• Be accountable for banking and all other financial processes.
• Coordinate fundraising events and initiatives.

Administrative services

• Collate all service user data and ensure it is kept up to date.
• Book and deliver training to staff, volunteers and the general public. Ensuring all certificates are kept up to date and relevant.
• Prepare and update policies e.g health and safety, safeguarding, equality and diversity.
• Prepare reports and other information for the Board of Trustees.
• Ensure the Health and safety of The New Apton Centre are complied with. For example Fire Safety, Food Hygiene and Infection control.

Community Services

• Liaise with national and local organisations on initiatives that support the wellbeing of the over55 population.
• Provide uptodate information relating to older person welfare, illnesses and dementia care.
• Maintain working relationships with statutory bodies including the NHS, Local, district, and county councils, and Adult Social Care.
• Ensure customer services are delivered to the highest standard.
• Represent Age Concern Bishop's Stortford at local community events.
• Undertake staff development and training as required for this post and fulfil equality and diversity and health and safety responsibilities as appropriate to the role.
• Comply with Data Protection Act 2018 and GDPR requirements in all working practices maintaining confidentiality, integrity, availability, accuracy, currency, and security of information as appropriate. Take personal responsibility for all personal datawithin your own working environment.
• Such other duties temporarily or on a continuing basis, as may reasonably be required.

Job Specification

Education/Qualifications

• Degree

Or

• Qualification in relevant profession

Or

• Demonstrate an appropriate level of experience and evidence of continual professional development relevant to the role.

Desirable - Professional qualification in Health and Social Care and/or Qualification in Dementia Care


Experience

• Administrative experience
• Extensive management experience
• Experience managing budgets and accounts
• Writing and reviewing funding bids
• Developing fundraising initiatives
• Experience of report writing

Desirable

• Experience working with individuals with Dementia
• Experience working in Health and Social Care
• Working in a communityfacing role
• Experience of working in the charity sector
• Experience working with SEND

Knowledge/Skills

• It Literate with knowledge of CRM systems and Google Drive
• Excellent interpersonal and communication skills
• Ability to organise, prioritise and work to deadlines
• Ability to Multitask
• Excellent problemsolving skills
• Ability to manage situations under pressure
• Ability to work unsupervised
• Excellent customer service skills
• Business Acumen

Desirable

• Public speaking
• Journalistic Writing
• Writing care plans
• HR Processes and policies

Personal Qualities

• Ability to work in a pressurised environment, managing conflicting deadlines and handling reactive situations
• Proactive with a flexible approach to managing people
• Discretion, tact and ability to maintain confidentiality
• Ability to communicate with a variety of different people

Other

• Committed to equality and diversity
• Committed to our Health and Safety policies and procedures
• Willing to undertake staff development
• Willing and able to work longer hours where necessary
• Willing and able to deputise for other members of staff
• Compliance to Data Protection Act 2018 and GDPR principles/ requirements