Customer Experience Advisor 38874 - Coventry, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd
Jonathan Lee Recruitment Ltd
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sector:
Automotive

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Function: Sales and business development

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Contact: Ellie Ebbage

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Contact Phone:

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Expiry Date: 03 July 2023

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Job Ref: 64702


Customer Experience Advisor

Pay Rate - up to £23.71/hr Ltd Umbrella (inside IR35)

Division:
Marketing

Contract Position based at:
Whitley

Position Description:


As a Customer Experience Advisor, you'll be a knowledgeable expert in our brands in order to achieve a 'right first-time' response and the highest level of customer service.

You'll be responding to customers' enquiries on our exciting vehicle line up and products.

You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.

You'll be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.


Key Responsibilities:


  • Identifying prospect customers and generate leads to the Retailer network
  • Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
  • Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
  • Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
  • Acting as a role model for our Values, Customer First Principles and Behaviours
  • Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
  • Providing support to the Retailer network to assist them in achieving a "best in class" service, driving customer loyalty and retention
  • Ensuring the Retailer network follow all of the correct processes and procedures
  • Supporting ongoing marketing activities, working closely with the Marketing team
  • Achieving positive results that generates high Customer Satisfaction

Essential Skills, Knowledge and Experience:


  • Customer Service experience
  • Computerliterate
  • Strong stakeholder negotiation skills
  • Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner
  • Results orientated with a determination to make things happen
  • Clear demonstration of a Customer First mindset in everything you do
  • Ability to identify opportunities for improvements and implement change
  • Excellent time management skills
  • Able to work on multiple tasks and deliver results to agreed schedules
  • Ability to understand, interpret and action improvements
  • Strong decision making and problemsolving skills
  • Ability to make quick and competent decisions

Preferred:

Call Centre experience


Additional Information:


THIS POSITION IS CONFIRMED INSIDE IR35

  • 3 days working from home and 2 office days (Monday and Thursday) however this is at business discretion.
  • All training will be on site and will last approximately 24 weeks (depending on how the individual is getting on).
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.
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