Housing Officer - Coventry

Job summary

We are looking for a Housing Officer to join us on a full-time, permanent basis, working 37.5 hours per week. This is an incredible opportunity for a dedicated professional with experience working with asylum seekers or refugees and a strong grasp of homelessness legislation to contribute to the success of our forward-thinking organisation.

Responsibilities

• Provide vital housing support, helping our tenants maintain their homes and successfully integrate into the community.
• Assist in assessing potential tenants and finding them accommodation.
• Help to manage property rental income, including any service charges.
• Oversee estate management tasks, including settling new tenants, undertaking inspections and ensuring properties are clean and tidy.
• Address complaints promptly and resolve where possible.
• Help negotiate debt payments.

Qualifications

• Experience of working with asylum seekers or refugees in a voluntary or paid capacity.
• Knowledge of Homelessness Legislation, particularly the 2002 Homelessness Act.
• Strong written and verbal communication skills, including the ability to work with service users who speak different languages.
• Negotiation and problemsolving skills.
• Excellent organisational and time management skills.
• Empathy, integrity, and discretion when handling confidential information.
• Proficiency in Microsoft Word, Excel, and Outlook.
• A good standard of education commensurate with the role.

Job description