Customer Service Specialist - London, United Kingdom - Digby Morgan

Digby Morgan
Digby Morgan
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
summary
- _ hayes, london_
- _ permanent_- specialism
- customer services- sub specialism
- customer service- reference number

  • CSS
- job details

If you have previous experience in a Customer Support role then we want YOU

We are seeking a Customer Service Specialist to join one of our aerospace Clients on a permanent basis in Hayes, Heathrow


About the role:

Duties & Responsibilities:

  • Responsible for a timely creation of the Sales Induction Form, creation of Sales Orders and printout of the yellow folders.
  • Sending of Missing & Damage information to customer and communicate with customer on customer supplied parts and inform our organisation.
  • To communicate quotes with the customer.
  • To support the Billing department in preparation of the invoicing packages to the customer.
  • To prepare and send regular status reports to the customer.
  • Communication/Organisation of shipment to and from customer (depending on contractual terms).
  • Prepare shipping documentation in line with the Shipping department.
  • Support Documentation department and the customer on documentation clarifications.
  • Being responsible for the continuous improvement of the Customer Support Specialist processes.
  • Coordinate with the team and internal stakeholders to meet the contractual requirements

Education & Experience:

  • Experience in the Aerospace industry desirable.
  • Previous experience in Customer Support role.
  • Organisational talent, high own initiative, high conflict ability and analytical skills.
  • Must have the ability to read and understand customer contracts / specification
  • Possess relationship building skills
  • Have good IT skills with the use of standard Microsoft packages. Proven experience of using ERP data systems (SAP / AMOS etc.)
This is an exciting opportunity for you to join a globally known organisation on a salary from £31,400 including numerous company benefits


PLEASE NOTE, you must have the right to live and work in the UK to apply


If you have previous experience in a Customer Support role then we want YOU

We are seeking a Customer Service Specialist to join one of our aerospace Clients on a permanent basis in Hayes, Heathrow


About the role:

Duties & Responsibilities:

  • Responsible for a timely creation of the Sales Induction Form, creation of Sales Orders and printout of the yellow folders.
  • Sending of Missing & Damage information to customer and communicate with customer on customer supplied parts and inform our organisation.
  • To communicate quotes with the customer.
  • To support the Billing department in preparation of the invoicing packages to the customer.
  • To prepare and send regular status reports to the customer.
  • Communication/Organisation of shipment to and from customer (depending on contractual terms).
  • Prepare shipping documentation in line with the Shipping department.
  • Support Documentation department and the customer on documentation clarifications.
  • Being responsible for the continuous improvement of the Customer Support Specialist processes.
  • Coordinate with the team and internal stakeholders to meet the contractual requirements

Education & Experience:

  • Experience in the Aerospace industry desirable.
  • Previous experience in Customer Support role.
  • Organisational talent, high own initiative, high conflict ability and analytical skills.
  • Must have the ability to read and understand customer contracts / specification
  • Possess relationship building skills
  • Have good IT skills with the use of standard Microsoft packages. Proven experience of using ERP data systems (SAP / AMOS etc.)
This is an exciting opportunity for you to join a globally known organisation on a salary from £31,400 including numerous company benefits


PLEASE NOTE, you must have the right to live and work in the UK to applyskills**:

  • customer care
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