Customer Service Advisor - Wakefield

Job summary

Join our team in Wakefield and embark on a fulfilling career in Customer Services. We have several vacancies in our Customer Services department, so apply now. This is a dedicated customer service/contact centre role—no sales involved.

Qualifications

• Customer Service Excellence: A genuine passion for providing great customer service.
• Communication Skills: Excellent verbal and written communication skills
• Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues.
• Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
• IT Proficiency: Comfortable using different IT systems and tools.
• Self-Development: A commitment to personal growth and working to the highest standards.

Responsibilities

• Support centres, employers, learners and third parties via telephone and email, providing an exceptional experience.
• Provide a first time resolve where possible.
• Work shifts between the hours of 8am and 6pm.
• Be comfortable using various IT systems to resolve queries efficiently.

Benefits

• Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
• Competitive Pay: Start as an Entry Level Advisor at £23,182 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
• Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.

Job description