Housing Assistant - Lampeter, United Kingdom - Barcud

Barcud
Barcud
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Lampeter, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overall Job Purpose:

Assist with the delivery of a high-quality housing management service for Barcud's properties in its designation that will enable the Association to meet its business objectives and the needs of its tenants.


Key Responsibilities - Housing Management:


  • Assist with the provision a professional high quality, comprehensive and cost effective day to day housing management service with particular emphasis on customer care in accordance with the Association's policies and procedures.
  • Handle and coordinator responses to enquires from tenant, potential tenants and resident Ensuing that issues are resolved professional swiftly and effectively.
  • Provide advice and guidance to tenants on matters of Housing Management and tenancies, referring tenants to relevant staff as and when appropriate.
  • Provide wide administrative support to the Housing Management team, including accurate recordkeeping and data input tasks eg Tenancy paperwork
  • Maintain tenants current and former rent accounts (including garages where applicable), setting up agreements and arrangements to clear arrears.
  • Monitor rent accounts on a weekly basis taking appropriate recovery action up to particulars of claim where accounts are in arrears, in consultation with the relevant Housing Officer and under the supervision of the Cynnal Senior Officer.
  • Ensure that method of payment is updated eg Direct debit at year end
  • Work with maintenance staff to ensure a joinedup delivery with Housing Management services eg void and relet processes.
  • Send out letters and promotions materials as instructed by Housing Officers.
  • Manage tenant data, ensuring all tenant databases are secure, robust and accurate.
  • Provide support to Housing Officers.
  • Assist with initiatives of tenant participation.
  • Arrange and coordinate tenant visits and estate walkabouts.
  • Assist with voids processes, including garages ensuring properties are let swiftly.
  • Assist with letting processes and starter tenancy procedures eg Offers,.
  • Support the Housing Management team during busy periods.

Personal Specification
This person specification details the experience and skills for the position of Housing Assistant at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D).


Qualifications

  • Good general education, including English Language and Mathematics at GCSE level of equivalent.
  • A recognised relevant professional qualification, particularly from the Chartered Institute of Housing. (D)

Experience

  • Delivering a customer service that is highquality and customer focused.
  • Experience resolving complex issues.
  • Arranging meetings, visits or events.
  • Fostering strong relationships with a range of external stakeholders.
  • Maintaining thorough, accurate and timely records.
  • Providing wide administrative support.
  • Public sector or Housing Association experience. (D)

Salary:
£24,413.00 per year


Work Location:
In person

Application deadline: 08/08/2023
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