Control Room Officer with Mobile Officer - Leeds, United Kingdom - Golden Crown Management Ltd

Golden Crown Management Ltd

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Tittle:
Control Room with Mobile Officer Responsibilities

Roles and responsibilities:

Respond to Alarm activation
Patrol various sites to ensure the security and integrity of the premises
Support static Officers during and following incidents on sites.
Supervisory visits and inspections of static security officers on sites.
Key Management
Respond to customer calls in a professional & timely manner
Ensure that all messages are responded to or dealt with appropriately.
High accuracy skills with the ability to keep our Control room systems up to date with lateness, blowouts.
Good organisation and time management skills, build strong relationships with team member and client networks.
As a Control Room Operator your duties will include but are not limited to: loading employee rota information onto our workforce management system, ensure posts are filled with trained and inducted employees in advance.
Ensure queries/complaints are escalated to the relevant management team and any required reports are completed.
Be proactive in all areas of their job,
Ensure the deployment of mobile personnel to sites across the UK is in a timely manner
Ensure all tasks are completed as our employee's welfare will be a critical driver in your daytoday duties.
Report on all Health and Safety issues in accordance with company guidelines

Qualifications and skills:

Full valid UK driving license
Clear communication skills, both written and verbal
Have the ability to perform under pressure when needed.
Smart, wellgroomed and confident
Committed to providing first class customer service
Works well as part of a team
Customer and Solution focused background
Ability to work effectively to meet deadlines and supporting colleagues to meet deadlines
Strong time management and prioritisation skills
Effective leadership and strong organisational and problemsolving skills
Flexibility as this function is a 24/7, 365 days a year operation
Excellent written and verbal communication skills
Team worker, confident in dealing with people of all levels
Use of workforce management software
Managing high levels of incoming and outgoing telephone calls to both clients and branches.
Work as part of the Control Room team and liaise with colleagues nationally.
Follow correct procedures for incident reporting and real time monitoring.
To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
To undertake additional duties in line with management requests as required.
Meeting individually set KPIs.
Applicants must have a 5year checkable history.
Must have knowledge of Microsoft Office, Word, Excel and PowerPoint.
Good interpersonal skills with the ability to work on own initiative and as part of a team.
Ability to work in a fastpaced environment.

- .Ability to manage workload to meet team deadlines.

A willingness to learn and develop and show high level of commitment and professionalism.
Take pride in their appearance and professional standards, with the willingness to adopt a total quality approach to every aspect of their work.

Responsibilities:

Project a security presence in your area, in your vehicle, and patrolling, inspecting, responding to incidents and conducting general duties
Checks for unsafe conditions, hazards, security violations, and unauthorised personnel.
Inspects buildings, grounds and security devices. Monitors and sets security devices.
Provides locking / unlocking services to client sites and premises.
Providing a variety of mobile services including patrols and alarm response for commercial or private clients.
Customer escort duties
Inspects buildings, grounds and security devices, monitors and sets security devices.
Provides locking / unlocking services to client sites and premises.
Compiles incident and alarm activation reports as required to a legible and accurate standard.
Ensures security of any company vehicle used and maintains it to the required standard.
Reflect a professional company image at all times.

Other relevant Requirement