Customer Service Representative - Newcastle upon Tyne, United Kingdom - Channel Centre

Channel Centre
Channel Centre
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.


Duties:


  • Maintain a high level of professionalism and phone etiquette in all customer interactions
  • Utilize upselling techniques to promote additional products or services
  • Perform data entry tasks accurately and efficiently
  • Analyze customer feedback and provide suggestions for improvement to management

Skills:


  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Ability to analyze customer needs and provide appropriate solutions
  • Strong attention to detail and accuracy in data entry

Job Types:
Full-time, Permanent


Pay:
From £25,022.98 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 27/04/2024
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