Customer Success Assistant Manager - Leeds, United Kingdom - Major Recruitment

Major Recruitment
Major Recruitment
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Role Overview
Assist Customer Success manager with effectively leading Customer Success team. Actively win

quotes. Generate new leads and set appointments for external sales team. Negotiate pricing

where necessary. Welcome new customers. Regenerate dormant accounts. Keep accurate CRM

records. Understand customers' requirements and build relationships. Meet sales quotas and

report weekly. Upsell additional products.


Key Attributes

  • Salesdriven with ability to offer exceptional customer service
  • Excellent verbal and written communication skills
  • Strong leadership ability
  • Enthusiasm
  • Interpersonal skills
  • Selfmotivated with a desire to close deals
  • Attention to detail
  • Ability to confidently make decisions in a quickmoving environment
  • Approachability
  • Superb organisational skills and adaptability to fastchanging situations
  • Time management and the ability to work to tight deadlines

Knowledge:


  • MS Office
  • Building supply industry knowledge ideal but not essential
  • Experience in sales

Skills, abilities & competencies:


Essential Requirements

  • Ability to work under pressure
  • Sales skills
  • Ability to work to deadlines
  • Able to both take direction, support the Customer Success manager and lead others effectively
  • Excellent telephone manner
  • Confidence in cold calling and speaking to new prospects
  • Prioritisation skills
  • Building longterm relationships
  • Evaluating team performance
  • Desire to improve and develop both oneself and others
  • Actively keep up to date with product knowledge
  • Ability to effectively handle objections and manage conflict
  • A creative mind with an ability to suggest improvements
  • Working well independently
  • Passion for superb customer service
  • Time management
  • Ability to manage multiple projects at a time while paying strict attention to detail o

Experience:


  • Experience working in a sales capacity
  • A construction industry background would be advantageous

o Personal attributes:


  • Attention to detail
  • Flexible approach to change
  • Prospecting abilities
  • Goalorientated
  • Customerfocussed
  • Strong ethics
  • Positive influencer
  • Collaborative skills
  • Problem solving
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