Debt Recovery Agent - Rickmansworth, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Rickmansworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent and flexible Debt Recovery Agent role for this growing and stable Financial services organisations specialising in secured and unsecured customer debt.

Based form their Rickmansworth area offices with hybrid and very flexible working.

Client Details
At this Financial Services Group they encourage a flexible way of working. Having taken on board the learning's since lock down and their colleagues have embraced new ways of working as well as new ways of supporting customers and clients

They are a quickly growing business and on the back of success they are seeing a significant increase in customer contact.

Which means they are needing more Debt Recovery Agents to lead from the front in supporting customers and keep them on the top of theirgame.

This is a permanent role offering hybrid working around the Rickmansworth area for the right enthusiastic and proactive individual who will enjoy working in a fast-paced environment

Description
Debt Recovery Agent duties and responsibilities;

Advise customers on collections proceedings and process
Work with customers to ensure accurate collections
Demonstrating fantastic customer service expertise, such as empathy and listening skills, using the information shared with you to support your customers to make informed decisions
Partner with internal stakeholders
Assist on projects
Support the manager to develop professionally

Profile
Debt Recovery Agent - FS experience and characteristics required;

Be a good communicator, great listener and able to demonstrate empathy when needed
Experience working in a Contact Centre environment before, or have extensive experience within a customerfacing role, ideally in a regulated collections/ debt recovery role
Show longevity in one of your most recent roles
An understanding of regulatory requirements within the financial industry or a strong willingness to learn.
Be confident about speaking to customers on the phone, and updating systems with what you have agreed
You have a cando attitude and want to build a career within financial services

Job Offer
Great fast track career progression in a new team building excellent customer service practises. Hybrid working and flexible shifts in order to utilise your activity in peak periods.