Client Support - London, United Kingdom - Bright Heart Education

Bright Heart Education

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We seek a highly organised, warm and friendly professional with office administration and client services experience to join our friendly team.

You should be passionate about making a positive difference in a growing company with a great social purpose helping struggling students realise their potential.

About Bright Heart Education

Bright Heart is an award-winning London-based tutoring agency - we won the _Tuition Business of the Year award_ at the 2022 National Tutoring Awards (runners-up in We are also an accredited National Tutoring Programme (NTP) Tuition Partner.

We offer a more nurturing approach and help students with special educational needs (SEN) and those lacking confidence or motivation.

After continued strong growth, we seek help to increase our capacity to deliver high-quality tuition to families, schools and local authorities.

The role
You will provide administrative support to our client managers and general administrative support across the business.

In addition to working closely with the client managers, you will also work to support our education consultants, tutor manager and directors.

The role encompasses elements of administration and client services. In addition, you can assist with other parts of the business, depending on your experience and aspirations.

The role will be dynamic and suit someone happy to work in a fast-paced environment who can work independently. You should be keen to use your multitude of skills and initiative across all business areas as required. You should also be confident speaking on the telephone and able to engage people through your outgoing personality. In addition, you should be happy to multi-task and have excellent organisational skills, written communication and attention to detail. You will also need to be proficient with Excel.

The role will be working from home, with periodic office days in Central London (currently monthly).

Although this is a full-time 5-days a week role (preference for 40 hours per week), we are flexible on working hours.

For example, you could fit hours around school hours/holidays to suit a parent with children at school. You can grow with the company as we continue on our growth path.

Bright Heart serves London and parts of Surrey in person and offers online tuition nationwide and internationally.

While this is a working-from-home role, we want to hire someone within easy commuting distance of London, as we work together and meet socially and for training purposes in Central or SW London periodically.

Duties
You must be prepared to handle a variety of tasks based on the company's requirements, including:

Handling calls as an initial point of contact
Maintaining various Excel databases by importing data from our tuition management information system and capturing certain additional data manually
Sending clients credit requests and following up with overdue accounts
Updating client balances in our tuition management system for payments via bank transfer
Updating client and tutor rates information in our tuition management system
Working with the tutor manager to assist with tutor onboarding
Working with our education consultants to review lesson reports for accuracy and follow up accordingly
Scheduling tutor and client meetings and assisting with general diary management
Performing other administrative and ad hoc tasks as required
Engaging with social media channels

Benefits of the role

You will work in a fast-paced, dynamic environment where you will learn quickly from working directly with the company's directors and experienced staff members.

Competitive remuneration with the potential for performance bonuses and growth in remuneration with strong individual and company performance
Career growth potential in a successful, growing company
A respectful working environment in a purposedriven business
Training and professional development
Company pension plan
Working from home with the potential for flexitime working and optional additional unpaid leave during the summer holidays
Wellbeing initiatives include a weekly free individual 30minute online personal training session with a personal trainer and Pilates instructor, and a monthly early Friday finish
Team dinners/events and a friendly, welcoming team

Key skills and experience

Excellent spoken and written English
Strong organisational skills, an ability to multitask and a positive cando attitude
Excellent attention to detail
Strong interpersonal skills, especially patience and empathy and excellent telephone manner
Previous experience working in a similar role
Selfmotivated with a strong work ethic and initiative, and the ability to thrive in a highpressure environment
A quick learner who can prioritise effectively and work independently
Strong IT skills with Microsoft Office programs (Excel, Outlook and Word)
Able to work appropriately with confidential and sensit