Customer Service Administrator - Falkirk, United Kingdom - CALA Group

CALA Group

Verified Company

Falkirk, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

We are looking to recruit a Customer Service Administrator to join the team based in our Falkirk office. This role will involve a blend of office and home working.

Reporting to the Customer Service Manager, your main responsibility is to ensure customer satisfaction is achieved and provide a high level of administration support.

You will be the first point of contact for customers with issues which involves co-ordinating remedial works with purchasers and nominated trades.

You will be responsible for receiving calls from customers regarding maintenance required, recording a history of contact on the Salesforce database and coordinating any maintenance work required to ensure issues are dealt with in a timely and efficient manner.

Above all you will communicate with customers to ensure they are fully aware of the maintenance progress to their property.

You will take ownership of all enquiries to the department; prepare and process invoices and surveys, ensuring deadlines for completion are consistently met.

You will escalate and highlight feedback issues to the relevant department and ensure customer satisfaction is maintained.

About You:

Please be aware that if you are invited to interview for this role, you will be required to show proof of your right to work in the UK.