Customer Liaison Executive - Hatfield, United Kingdom - Viatris

Viatris
Viatris
Verified Company
Hatfield, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Part time
Description
7540 Viatris UK Healthcare

At VIATRIS, we see healthcare not as it is but as it should be.

We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.


We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership - Leveraging our collective expertise to connect people to products and services.


Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas.

We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.


For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience.

Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing


This is a 15 hours per week part time position, preferably full working day Friday with remaining hours to be spread across Thurs PM and Mon AM.

Every day, we rise to the challenge to make a difference and here's how the Part Time Customer Liaison Executive (15 Hours per week) role will make an impact:

  • Manage a group of customers in collaboration with internal stakeholders to achieve sales and profit targets
  • Ensure order discrepancies are highlighted where appropriate; work with the customer and/or internal departments to ensure resolution
  • Monitor, track and update customers on the status of orders
  • Work with 3rd Party Logistics to ensure orders are delivered to meet customer and business expectations and maximise On Time in Full
  • Ensure WDA and CD licences are checked and updated within company guidelines to ensure compliancy
  • Log customer complaints/queries and provide appropriate solutions and alternatives within the specified time limits; follow up to ensure resolution
  • Understand customers' needs and provide correct information in a timely manner
  • A contact and key link between enquirers and stakeholders
About Your Skills & Experience

  • Proven success in managing customer accounts in a technical Customer Service role essential. Experience in the pharmaceutical sector would be advantageous
  • Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system
  • Excellent interpersonal and communication skills.
  • Strong attention to detail with a problemsolving cando mindset. Ability to prioritise and multitask is essential.
  • Resilient under pressure and confident to question decisions when necessary. Able to work to deadlines
  • Excellent organisational and time management skills
  • Good team player with an enthusiastic selfmotivated attitude

What we offer:

  • Top Employer Accreditation, demonstrating that we provide excellent people policies and practices
  • Competitive compensation package inclusive of annual discretionary bonus
  • Focus on career progression with growth and development opportunities
  • Hybrid work model
  • Emphasis on Health and Wellness programmes
  • 100% paid medical insurance and Employee Assistance Programme
  • Life cover
  • Excellent employermatched pension scheme with Viatris contributing up to 11%
  • 2 paid volunteer days per year
Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission.

The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be.

If you would like to know more about what diversity, equity and inclusion means to us, please visit

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission.

We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve.

To learn more about our efforts, please visit


At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.
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