Collections and Recoveries Specialist Advisor - Milton Keynes, United Kingdom - Volkswagen

Volkswagen

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Milton Keynes (Hybrid)

Salary from £24,950 dependant on experience

Benefits:
Company Car, discretionary bonus, pension, healthcare, 2 loan cars for friends and family,
27 days holiday in addition to statutory bank holidays plus much more

Closing Date - 4TH
September 2023
Are you an experienced Collections Advisor looking for a new position?

As a
Collections & Recoveries Specialist Advisor at Volkswagen Financial Services you will benefit from being part of a great team, representing iconic brands and driving your very own VW Group company car

We are a customer focused regulated business and comply with the FCA and Consumer Duty standards. Our priority is to ensure that our customers who display characteristics of vulnerability receive fair and appropriate support.

About the role:

Caseload management of complex matters
Take ownership to investigate customer circumstances and consider all options available
Be an escalation point for complex issues whilst demonstrating empathy, compassion and negotiation skills
Take ownership for key processes to ensure they are managed within the service levels agreed
Management of the arrears process and work with third parties
Guide customers through a range of processes using various communication channels (e.g. Telephony, White mail and Email).
Continually review customer circumstance to make informed decisions
Escalate highly complex queries that cannot be resolved at first instance

Skills and Experience Required:

Proven customer collections experience ideally within financial services
Competent in using multiple systems including MS Office, CRM and telephony systems
Excellent written and verbal communication skills
Ability to work to service levels and quality measures.
Confident in talking to customers and managing complex cases
Excellent negotiating and influencing skills
Ability to work under pressure within a deadline environment
A clear understanding of the FCA regulations and vulnerable customer guidance
Demonstrates emotional intelligence, resilience and empathy
Strong teamwork skills whilst maintaining individual workload

What's in it for you?

The training is fantastic, and development opportunities are plenty for those who perform well in their roles and wish to grow their career with us.

For many of our people, the big attraction to working here at VWFS is the opportunity to represent leading automotive brands in a fantastic working environment with a strong and supportive team.

About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing.

We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.