Reconciliation & Debt Adviser - Milton Keynes, United Kingdom - The Open University UK

The Open University UK
The Open University UK
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Unit:
Academic Services


Salary:
£28,762 to £34,308 pro rata


Location:
Milton Keynes


Please quote reference: 20707


1 x FTC until March 2024, Full Time (Maternity cover), 1 x FTC until 31 July 2023, Part Time 18.

5 hours per week


Closing Date: 6 February, :00


Change your career, change lives


The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role holder will be responsible for providing support to the Reconciliation and Debt team.

The team sits within the Student Fees unit of Academic Services and is responsible for contributing to student success by ensuring that the right student has the right funding at the right time.

The Reconciliation and Debt team is responsible for the reconciliation of Tuition Fee Loan/Grant income and for the recovery and administration of unpaid student fees.


The role


You will be responsible for ensuring that our systems and processes for administering funding are managed efficiently and effectively; administering and monitoring processes and reports and analysing data to ensure reconciliation of income due.

The role involves liaison with students directly to ensure that fees are received and internal liaison within Student Fees and wider teams within the University to ensure that required actions are taken to recover income and to ensure that student records are accurate.


There are currently two posts available:1 x FTC until March 2024, Full Time (Maternity cover)

1 x FTC until 31 July 2023, Part Time 18.5 hours per week.

_There is some flexibility as to how the 18.5 hours are worked but ideally this would be every morning (Monday - Friday).

_


Skills and experience
This role will suit you if you;

  • Have experience of working in a financial and debt recovery environment with a high level of accuracy and a high standard of literacy and numeracy
  • Are experienced in using Microsoft Office software, particularly Excel at an intermediate level, Word and Outlook
  • Possess excellent organisational skills and the ability to prioritise workload often in a pressured environment
  • Are able to absorb and retain complex policies, procedures and product knowledge and translate into workable processes
  • Have experience of working in a student centric environment and dealing with complex queries and/or complaints across various communication platforms
  • Possess excellent data analysis skills and are able to extract and interpret complex and large datasets
  • Are able to demonstrate good interpersonal and communication skills
  • Can work independently using your own initiative and work effectively within a team building strong collaborative relationships
  • Are adaptable and able to work in an agile manner
For further information about the role including a full person specification, please see the attached job description.


What you get in return
We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term.

Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.


How to apply
Access details for disabled applicants are available from the Resourcing Hub, telephone: , quoting the vacancy reference above.

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CV:

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Personal statement, _up to 1,000 words_
, you should set out in your statement why you're interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.


Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

Closing date: 6th February 2023 at 12:00 (midday)


We offer a range of inclusive employment policies which include family and carer friendly flexible working arrangements and have many supportive staff networks and wellbeing services. We also endorse the principles of Athena SWAN, with commitment from all levels of the organisation in promoting gender equity. Our Staff Benefits** page under Employment provides further links and information.
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