CRM Assistant - London, United Kingdom - Parfums Christian Dior
Description
Position:
POSITION:
CRM ASSISTANT
DEPARTMENT:
CRM
LOCATION:
CENTRAL LONDON
REPORTS TO:
SENIOR
CRM MANAGER
PURPOSE OF THE ROLE
The
CRM Assistant will support the
CRM Manager with the running of the Loyalty Program logistics operations and delivering an excellent client experience, with the aim of improving client satisfaction, retention and engagement.
MAIN RESPONSIBILITIES
_ Support
CRM Manager with delivering excellent client experience of Loyalty Program_
- Handle customer queries from Client Services/Retail teams and respond in timely manner
- Organise deliveries relating to customer queries
- Liaise with Paris Client Services teams, provide relevant updates as required
- Manage
CRM loyalty stock inventory, store allocation orders and deliveries - Liaise with Paris
CRM team regarding stock as required
_Oversee Brand Engagement element of the Loyalty Program_
- Manage brand engagement content and rewards elements with support of intern
- Train and oversee intern on brand engagement content and rewards setup
_Reporting _
- Collate Customer Service reports on a weekly and monthly basis
- Assist with KPI reporting on Loyalty Program
Profile:
PERSON SPECIFICATION
Key Competencies/Technical Skills
- Highly competent in MS Office suite (Excel, PowerPoint, Word)
- Experience in Power BI and Salesforce preferred
- Logistics and operations experience
- Adept at learning and using new technical tools
- Analytical mindset
- Clientcentric, customer services / retail experience
- Strong experience in operational tasks (logistics, client relations) and excel
- Demonstrable knowledge of luxury industry, interest in
CRM - Highly organised and solutionoriented, with exceptional eye for detail
- Strong numeracy and analytical skills
- Previous experience in
CRM desirable, but not mandatory - English mother tongue
Additional information:
POSITION WITHIN THE ORGANISATION
***Reports to
- Senior
CRM Manager
Internal Interactions:
- Dior UK Client Experience team
- International Dior Client Services team (Paris)
- International Dior
CRM team (Paris) - Dior UK Retail team
- Dior UK Logistics team
- Logistics suppliers
- Print supplier
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