Administration Assistant - Sheffield, United Kingdom - Managed Healthcare Services Limited

Managed Healthcare Services Limited

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
Depending on Experience

Hours: 37.5 hours a week, Monday to Friday 8:30-17:00

Contract:
Permanent

Job Summary

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to senior management and multidisciplinary clinical teams.

The successful applicant will work mainly from home but will be required to attend our places of business on occasion for training, meetings, etc.

Duties will include, but are not limited to:

Being the point of contact for all administrative issues relating to patients' pathway of care within Managed Healthcare Services (MHS).
To facilitate communication between Managed Healthcare Services Clinicians and the Client Hospital departments
Providing general administrative assistance to other members of the wider team.
Medical transcription

Applicants should meet the following criteria:

Qualifications - Essential

Be educated to GCSElevel as a minimum with grade C or above in English and Maths

Skills and Abilities - Essential

Be a selfmotivated, enthusiastic, and positive person who always takes pride in their work.
Be focused on providing a high level of service to patients and healthcare professionals
Demonstrate resourcefulness and have excellent time management skills
Have exceptional organisation skills, an eloquent writing style, the ability to multitask conflicting priorities and deadlines
Respond calmly and efficiently under pressure
Possess excellent verbal and written communication skills and be able to communicate clearly and confidently with internal and external contacts
Have a high level of attention to detail.
Experience in medical transcription in a hospital setting
Excellent medical terminology across multiple specialties
Be able to type 60 word a minute
Ability to work under pressure and meet strict deadlines is essential.
Flexibility and openness to change is essential
Can take the initiative
Be able to work well in a group and independently
Be able to work from home

Skills and Abilities - Desirable

Knowledge of Dragon software
RAS2 qualification

Experience - Essential

Have 12month minimum previous experience of working in administration or secretarial setting in a hospital or healthcare setting

Duties of this role include:

To be responsible for patient pathway management and ensuring daily operations around clinical admin and patient care run smoothly
Input patient and other data into logs/clinical systems as required in an accurate and timely manner
Be able to deliver quality health documentation to ensure uncompromised patient care by transcribing fast and accurately. (Audio medical transcription)
To conduct audits and produce reports as required.
To facilitate clinicians to be able to meet the KPIs of their service.
Maintain accurate databases of clinical queries and communications
Be the main point of contact with external agencies such as Hospital Trusts for clinical admin queries
To ensure that all communications (written and verbal) are passed onto the relevant person in a timely and accurate manner.
To consult with the manager to identify problems relating to client dissatisfaction
To attend meetings and take minutes as required
To support the CEO, management team and all clinical staff with general administrative requests as required
Type up letters, reports and associated documentation as required
To report all untoward incidents promptly to their line manager or as per the Incident Reporting Policy
To perform any other duties which may be required, and to provide cover for other members of the team due to absence when necessary.
To have a thorough knowledge of company policies and procedures and adhere to them

Generic duties for all staff
All staff at Managed Healthcare Services have a duty to conform to the following:

Equality, Diversity & Inclusion_

A good attitude and positive action towards ED&I creates an environment where all individuals can achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care.

They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on a