Revenues Officer X2 Grades 4-7 - Croydon, United Kingdom - Croydon Council

Croydon Council

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Croydon

Division:
Resources

Salary:
Grade 4/7 £28,272 to £36,567

Service:
Council Tax Team

Position Type:
Permanent

Contract Type:
Full Time

Number of Hours: 36 hours

Closing Date: 17th December 2023 at 11:59pm

About the role

Croydon Council has an exciting opportunity for Revenues Officers in its Council Tax Collections Team. We are looking for inspirational people to join us and help continue and improve the service we provide. This is why we are committed to developing our people.

It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this.

We are fiercely ambitious and want to be the best collection service in London with our annual income target exceeding £300m.

Collection and recovery experience is essential for role. Council tax knowledge preferred but not essential as full training will be provided for this.

The purpose of the role is to provide an excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of council tax in order to maximise customer satisfaction and revenue collection for the Council.

The role includes;
Administering the Billing, Collection and Recovery of Council Tax

Using collection experience to recover unpaid Council Tax

Taking payments and negotiating payment plans

Opening, closing and amending accounts

Liaising with external companies such as Enforcement Agents

Dealing with enquiries by telephone, and written correspondence on all queries related to Council Tax

Northgate ICT system is preferable but not essential

We operate a hybrid working pattern where you will be expected to attend the workplace as required.

If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.

Previous unsuccessful applicants need not apply

Interview dates:
Please note, if successfully shortlisted, interviews will be held in the week commencing 8th January 2024

To view the role profile, please click here**
Equalities and safeguarding statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.