Enquiries Assistant - Plymouth, United Kingdom - Plymouth University

Plymouth University

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A proactive and enthusiastic individual is required to join the team with responsibility for handling enquiries, assisting with data tasks and supporting the customer focus of the department.

It is essential that you have good IT skills, excellent communication skills, experience of working within an office or customer focused environment and attention to detail.

An understanding of or experience in the Higher Education sector would also be desirable.

Assists in the delivery of an effective and flexible enquiry service, contributing to front line information and reception services as appropriate.
Responsibility for office supplies to include stationery and incoming / outgoing post.
Logging and monitoring office maintenance requirements.
Works with a customer focused attitude to ensure that all enquiries are handled in a timely, professional and friendly manner.
Interfaces with customers, partners and colleagues across the University, responding in an effective and timely manner to day to day operational enquiries and requests, escalating to Student Recruitment Enquiries Team Leader where necessary, in line with service needs
Prioritises designated activities to achieve agreed deadlines
Works with team members to achieve joint projects and objectives
Ensures all activities undertaken are in compliance with the University's Safety Policy
Acts in a way that demonstrates the University's commitment to Equality and Diversity for staff, students and partners

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

Interviews are likely to take place on Wednesday 20 March 2024 and you will be notified if you have been shortlisted or not.

This is a full-time position working 37 hours per week on a permanent basis.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A summary of our comprehensive benefits can be viewed here.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work.

To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+