Patient Pathway Co-ordinator - Carlisle, United Kingdom - North Cumbria Integrated Care NHS Foundation Trust

North Cumbria Integrated Care NHS Foundation Trust

Verified Company

Carlisle, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Patient Pathway Coordinator Band 4

An exciting opportunity has arisen to join the Patient Access Team as a Patient Pathway Co-ordinator for the Trust. We are a small dedicated and friendly team based at Maglona House, Carlisle.

The role will be to track patient pathways by providing support to clinicians, management and clerical staff to ensure patients are provided with equal access to services of the Trust and that patients wait no longer than the maximum waiting time standards for health care.

You will liaise with clinical staff, medical secretaries, General Practitioners and clinical support staff to ensure equity of access and adherence to pathway target times for patients.

This post will be based at Maglona House, Kingstown Estate, Carlisle.

The key responsibilities of the roles are:

Facilitate the management of the RTT PTLs for any given specialty or specialities, ensuring the integrity of the pathway information as shown on PAS system.

Ensure all pathways are updated and investigate queries in a timely and accurate manner.

Highlight, to appropriate clinical and administrative staff, patients who require expedition or additional investigation due to anomalies in their pathways.

Escalate issues to the Manager when issues are unresolved.

Where necessary, review patient case notes, highlighting omissions or anomalies to appropriate clinical and secretarial staff. Escalate issues to Manager when issues are unresolved.

Ensure that policies, protocols and pathways outlined in the Trust waiting list policy document are adhered to within the appropriate specialty and variances reported.

Establish good levels of communication and liaison with other Trust staff:
Act as a point of contact with clinicians, administrative staff and patients on RTT pathway issues, ensuring that communications are effective in resolution of issues

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people.

Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond.

We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

Being a clinically led organisation

Quality and safety at the heart

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030.

There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

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