Customer Service Representative - Dumbarton, United Kingdom - Opos Limited

Opos Limited

Verified Company

Dumbarton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location.

Please talk to us about what flexibility means to you and don't let anything stop you from applying.

More about Opos as a company:

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.

We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

At Opos, how we work is as important as the job we do.

Our values are at the heart of who we are, and its no surprise to us that Fun is one of these core values (defined by our teams).

We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. Our leaders lead by example so you can expect to feel supported and encouraged working with us.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

Main criteria:

Hours: Our business currently operates between the hours of 9am and 6pm.
We are currently closed on at weekends.
Immediate start date available.
Based in Dumbarton

What will you get?

Yearly Salary up to £23,500 (£12.05 per hour)
Performance Bonus (paid monthly)
Fixed shift pattern for FT employees
Flexible working schedule that is considered on a case to case basis
Home working can be discussed on a case to case basis
Structured career progression to move into a higherlevel position
28 Days Paid Holiday
NEST pension scheme
In job qualifications
Internal Incentive programme (over and above bonus scheme)
Robust & structured training provided (3week training programme)
Free car parking & local access to transport links

What are we looking for?

Personality is important
Listening & questioning skills, empathy, building rapport
Upbeat, enthusiastic and friendly people
Motivated to give excellent customer service
People who want to learn, grow & progress
Be confident using a computer and phone
Ability to work independently & also in a team
Previous experience is desired but is not essential for this role

What will you do?

Key Responsibilities:_
Inbound & outbound calls
Offering solutions and advice to deal with customers' financial situation
Assessing a customer's affordability
Identify & manage vulnerable customers
Taking payments and setting up payment plans
Negotiating the settlement of outstanding customer debt
Work towards performance and quality targets
Manage customer accounts on the computer whilst speaking on the phone

Any questions please do not hesitate to contact us on

Customer feedback:

5* - Agent was a great help and was very friendly. Didn't feel nervous ringing to sort my debt at all.

5* - Great agent from the customer care team explained everything clearly and understood what I needed and an all round nice bloke too.

Credit to the company

5* - Agent was extremely helpful and understanding, was time consuming and the connection was poor but the matter was resolved, stress free.

Job Types:
Full-time, Permanent

Salary:
£19,000.00-£23,500.00 per year

Schedule: