Facilities Officer - London, United Kingdom - UPP Ltd

UPP Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The high quality of our people and our collective skills, expertise and experience define us.

UPP currently has an exciting opportunity for a Facilities Management Assistant to join our team.

This is a permanent, position working 37.33 hours per week on a three week rolling rota, working out of hours either 12am-8am or 4pm-12am.

Salary for this role would be £26,780.05 per annum.

The Facilities Management Assistant will be responsible for operating a Reception Desk, and a computerised system that controls a real time helpdesk monitoring reactive and planned maintenance work.

They will also need to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

Salary:
£26,780.05 Per Annum / £12.85 p/h

Benefits Include:

Cycle to work scheme, pension, store discounts 25 days holiday plus bank holidays, life insurance and many other perks.

Hours: 37.33 hours per week on a three week rolling rota, working out of hours either 12am-8am or 4pm-12am.

Location:
London W12

The role:
Security and Health and Safety

Carry out regular patrols of the residence and grounds, reporting any security/safety issues
Monitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence management
Control, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions are provided
Respond effectively to fire alarm activations and when required, liaise with the emergency services

Reception duties

Provide a reception service to the resident, keeping records of all visitors, contractors and issue of keys
Operate a computerbased property management database monitoring all reactive work and planned maintenance
Deal with queries and complaints in an efficient, professional and courteous manner
Parcel management processing and storing parcels
Keeping spreadsheets up to date and uploading data to company computer systems
Liaise, as necessary, with other facilities officers, university clients, subcontractors, UPP staff and residents.
Communicate and handover relevant and important information for colleagues
Organise with residents for maintenance and contractors to carry out necessary works

Report writing

Complete all necessary reports including incident reports, noise reports, accident reports and others as required
Monitor the conduct of residents, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the residence manager as appropriate
Provide evidence and reports when requested
Communicate and handover relevant and important information for colleagues

Person Specification

Skills, Experience, Education and Personal Qualities - Essential Criteria

Previous administrative experience and working knowledge of good office practice
Ability to interpret and manipulate data with excellent attention to detail
GCSE Maths and English
Good interpersonal skills, preferably gained in a customerfocused environment
Attention to detail carry out checkout and checkin inspections and document any issues
Organised good time keeping, diary management
Efficiency carry out tasks efficiently and at your own initiative on occasion to keep a well organised reception process

Skills, Experience, Education and Personal Qualities - Desirable Criteria

Experience of administration in a facilities management environment
Experience of administration in the education sector
Proven ability of being able to work within a team as well as planning and prioritising own work
Educated to 'A' level or equivalent