Operations Lead Administrator - Stokenchurch, United Kingdom - DEKRA

DEKRA
DEKRA
Verified Company
Stokenchurch, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Operations Lead Administrator:


Location:
Stokenchurch, Buckinghamshire - Hybrid Working Salary: up to £32,000 DOE Contract: Permanent
DEKRA is the world's leading vehicle testing and inspections organisation, with over 44,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management as well as process safety and explosives testing

We have an exciting opportunity for an Operations Lead Administrator to join our team.

Working in a busy department, you will support the Operations Administration Manager in overseeing all tasks within the department and being a main point of escalations internally and externally.


This is a varied, fast paced role which offers an increased level of responsibility in late Q2/Q3 whilst our Operations Administration Manager will be on Maternity leave.

Key Duties:


  • Ensure you are the point of escalation for team members and external contacts
  • Demonstrate a personal commitment to DEKRA UKs Environmental & Quality Management Systems
  • Support the Operations Administration Manager and Operations Directors with administrative tasks
  • Handle the Operations Administration Managers tasks when they are absent including people management
  • Ensure Inspector resource is being deployed correctly
  • Professionally and effectively provide training and support to new starters
  • Show initiative to understand the business needs
  • Manage and be responsible for specific agents within the team
  • Answer all queries and cover all tasks across the team when necessary
  • Ensure all shared inboxes are managed and within SLA
  • Responsible for managing the telephony system, ensuring sufficient cover at all times

Essential Requirements:


  • Ability to demonstrate great working relationships
  • Experience of managing / supervising a team
  • Able to motivate and support others
  • Experience of scheduling and holding team meetings
  • Maintaining good communication
  • Experience of managing difficult customers
  • Automotive experience would be a preference but not a requirement
  • Deployment experience
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