Customer Service Adviser - Cardiff, United Kingdom - LexisNexis Risk Solutions Group

LexisNexis Risk Solutions Group
LexisNexis Risk Solutions Group
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Explore our passion for discovery
Global companies and governmental entities rely on us to solve their most complex data challenges. Our employees collaborate to reduce risks and create opportunities for customers in more than 100 countries. We're adaptable, curious and ambitious.

That's why here, you'll have the freedom to drive change, the trust to find your own path, and the space to explore more.

LexisNexis is seeking a Consumer Support Analyst.

As the first point of contact for customers, you will be talking to consumers, understanding their issues, and ensuring they are dealt with in a professional manner.


The Consumer Services team own the SLAs around cases, meaning issues must be ticketed, investigated and, where necessary, escalated in accordance with those timeframes.

Ownership, organisation, and attention to detail are therefore important.


What we do


At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing.

Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk.
Cutting-edge technology and information solutions allow us to achieve these goals.

Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers.

Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.


Main Responsibilities
As a Consumer Support Adviser, you will be responsible for:

  • Managing the logging, tracking and progress of internal and external cases within relevant SLA's and KPI's
  • Creating, maintaining, and updating appropriate internal documentation
  • Ensuring the tickets are worked through to satisfactory conclusion and within SLA.
  • Track and respond to consumer rights related requests within specific SLAs, such as:
  • Subject Access Requests
  • Investigating and resolving data enquiries
  • The empathy to put yourself in the consumers' shoes, asking the questions needed to understand how we can help.
  • Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues.
  • Crucially, you're a people person working with your team to provide an essential service to Consumers.
  • The commitment to deliver on your promises and go above and beyond for people.
  • And you've the attention to detail and communication skills to produce written correspondence as required.
  • Perform any other tasks assigned

Skills & Experience

  • Great customer service and admin skills and a passion for developing and maintaining relationships
  • Used to working in a KPI/SLA driven environment.
  • Experience within Regulated Services industry
  • Able to work independently and in a team environment.
  • Understanding of GDPR requirements
We're a superb company to work for, with great people and proud to celebrate difference.

We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future.

We're a superb company to work for, with great people, world class technology, market leading products, a culture of innovation and collaboration, and superb career prospects


RSG is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Job Types:
Full-time, Permanent


Pay:
£24,500.00 per year


Benefits:


  • Discounted or free food
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday
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