Receptionist and Support Administrator - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reception Duties Compile and sort clinic attendance sheets.

To receive and welcome patients to the Department, and direct them to the appropriate waiting area after the patient has booked in via the electronic system.

Ensure the patients details are up to date on both the computer system and the patients notes. Make follow-up appointments according to consultant requirements and clinic booking rules.

Record patient outcome onto IPM system. Ensure ALL case notes/x-rays are available for the clinic. Be polite and courteous when dealing with patients at all times. Carry all patients notes from reception to the clinical area during all clinics.

Appointments Duties Ensure all patients who fail to attend appointments (DNAs) are managed in accordance with the Trust DNA policy Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines.

Adhere to correct clinic booking rules, ensuring any cancellations and reductions are put onto PiMS Clinic Prepping Duties To ensure all patients case notes are available for clinics where reasonably possible To ensure that the Patient Document Tracing system is kept up to date with the movements of case notes both into and out of the Department Where no records are found for patients on iPMS, to raise a new folder ensuring that a thorough search has been undertaken including contacting Bush Park Ensure the patients notes are fully prepared for the clinic appointment, with the inclusion of the appropriate referral letter, continuation sheets and that up-to-date labels and front sheets are printed To request patient case notes in time to ensure adequate preparation Provide and receive support from the team where case notes prove difficult to locate To follow Trust procedures for requesting patient notes, x-rays, organising contents of patients notes, requesting and printing clinic attendance sheets The post holder will undertake any other duties commensurate with the role and grade for this post.

**Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.