Computer Aided Facilities Management - Bournemouth, United Kingdom - Affordable Housing and Healthcare

Description

Computer Aided Facilities Management (CAFM) Administrator


Job title:
Computer Aided Facilities Management (CAFM) Administrator


Reporting to:
Contracts Manager


Location:
Bournemouth


Working Hours: 39 hours per week


Salary:
£33,000 - £36,000 per annum, dependent on experience

We also offer 22 days of annual leave plus bank holidays, 3% pension contributions and 1-week full pay maternity/ paternity/ shared parental leave.

We are looking for a CAFM Administrator to monitor, plan and schedule both the PPM and reactive workloads for both in house staff and contractors. You will be responsible for the administration and operation of the Computer Aided Facilities Management (CAFM) system from an Operational Maintenance Perspective. In conjunction with Management, carry out quality and performance checks and reviews of developments.
Interested? Keep on reading


Who are we?
AHH Group is on a mission to solve the housing crisis whilst delivering great returns for investors.

A viable solution to the housing affordability crisis is shared ownership - this is where tenants part-buy, part-rent their homes.

We believe shared ownership offers a sustainable future for home ownership in the UK and beyond.

Over the past 25 years, we've built an end-to-end affordable housing and investment group - this means we control every step of the development and investment process - from funding to architecture & planning, from construction management to running operations of the affordable communities we create.

What do we do?

We help people get on and up the housing ladder so that they can invest in their futures; and we help the elderly step off the housing ladder, so they can afford to live in a community that protects their well-being and helps them to retain their independence.

At all times our focus is on the customer; we are dedicated to helping our homeowners to live affordable, happy, healthy lives in their own home within a vibrant community.

What you'll be working on

• To continuously monitor and triage all incoming work requests received on CAFM, ensure:
• The Service Level Agreement (SLA) priority assigned is justifiable, given the work content details, and change if required.
• The work content details give sufficient information for the work to be effectively carried out.
• Eliminate duplicate work requests.
• Work Orders are aligned with PO as required.
• Work Orders are batched into skill and location groups to ensure the most effective and efficient service delivery that helps achieve the KPI priorities and SLA timelines set against each job is attained.
• The Maintenance Operatives have a manageable number of Work Orders to sustain their workflow while not overloading.
• The Maintenance Managers are provided with an acceptable level of feedback, on rectification actions taken or any problems/issues they encounter which could be useful in future fault rectification.
• Frequent review of all work orders, identifying those suspended orders to ensure that the reason for their suspension remains relevant and updated on CAFM.
• To monitor and progress (via third parties in some cases) the actions on work orders to a successful completion.
• Coordinate the transfer of Work Orders between skill sets and shifts to effective completion within KPIs and SLAs.
• Coordinate resource requirements to ensure timely ordering, delivery and issuing of spares and materials to ensure KPIs are met, progressing and chasing overdue items.
• Coordinate access with site managers to allow scheduling and maintain SLA's.
• Monitor & schedule PPM workloads to ensure that they are completed on time and prioritized dependent statutory requirement.
• Inform site managers of scheduled PPM's likely to cause disruption to existing services.
• Maintain the Asset Register ensuring it is up to date regarding additions, deletions and changes, in particular those created through new works
• Ensure all assets are assigned to their correct location and data field sets, including:
• Relevant maintenance plans are applied to assets.
• Correct task descriptions are linked to all asset maintenance plans.
• Correct H&S information is linked to assets and maintenance task.
• All work carried out by inhouse staff and Contractors, for both planned maintenance and reactive, is recorded against the appropriate asset including recording of all spares and materials used are recorded against the correct asset.
• All Supplier lists are kept up to date on the CAFM Systems.
• All aspects of systems security are maintained including setting up new users, assigning permissions and reporting on user activity.
• Be a key member of a CAFM Systems user group to discuss current systems issues and seek input from users regarding ongoing development of the system, playing a proactive role in the development of the system as required.
• To ensure quality information is delivered to users through a range of reports and oth