Administrator - Pontypool, United Kingdom - Care & Repair Monmouthshire and Torfaen

Care & Repair Monmouthshire and Torfaen
Care & Repair Monmouthshire and Torfaen
Verified Company
Pontypool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Administrator


Responsible to:
Care & Repair Senior Office Co-ordinator / Care & Repair Chief Officer.


Purpose:

To assist the Care & Repair Chief Officer to provide a cost effective, responsive client focussed and quality Agency service to older and disabled people.

(Agency means the team providing Care and Repair advisory and technical services within a specific geographic or local authority area.

Clients of the Agency will be older and/or disabled and all Agency staff are required to deliver services in a sensitive supportive way which recognises individual choice).


Main Duties:


  • To advise the Care & Repair Senior Office Coordinator on all administrative matters.
  • To ensure that services are delivered in accordance with policy, procedure, and best value.
  • To collect, analyse and distribute statistical information on the performance of the Agency
  • Implement changes within the Agency when required whilst maintaining service levels.
  • To liaise with and maintain a professional working relationship with all relevant external agencies.
  • To ensure that Agency services are recorded accurately and in line with CARIS guidelines to enable the Agency to demonstrate annually agreed Key Performance Indicators.
  • To assist the Care & Repair Chief Officer to ensure that Agency services are delivered in accordance with annually agreed performance targets and in accordance with the budget approved by the Board.
  • To provide a complete administration service in line with office procedures. Including maintaining financial records and office supplies, general administration (e.g. typing, copying, filing, and minutetaking, answering the telephone and dealing with general enquiries.) dataentry and meeting visitors.
  • To receive enquiries from clients, contractors, consultants, and other organisations and record them in accordance with the Agency's procedures.
  • To assist with the implementation and monitoring of Minor Adaptation schemes within budgets and Service Level Agreement requirements.
  • Any other relevant duties as determined by the Senior Office Coordinator or Chief Officer.
**Agreed by Chief Officer Date Reviewed
- ..**
Agreed by Post Holder Date Reviewed

Salary:
£21,876.00 per year


Benefits:


  • Canteen
  • Company pension
  • Free parking
  • Onsite gym
  • Onsite parking
  • Private medical insurance
  • Sick pay
  • Work from home

Schedule:

  • Day shift
  • Flexitime
  • Holidays
  • Monday to Friday
  • No weekends

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 2 years (preferred)

Language:


  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • NP4 0HZ. (required)

Work Location:
Hybrid remote in NP4 0HZ.
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