Transport Dispatcher - West Drayton, United Kingdom - gategroup
Description
About the Company:
Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need.
Job Summary:
Reporting to the Transport Shift Manager, the Transport Dispatcher (Allocator) will manage both airside and unit-based teams to deliver business objectives and targets and to optimize Company resources, within their area of responsibility.
Main Duties & Responsibilities
- To optimize manpower in Transport. Manage fleet levels, creating and maintaining the necessary conditions for a productive, efficient and wellfunctioning work environment.
- Ensure flights are dispatched and catered on time, act upon aircraft and customer changes, daily, weekly and seasonally
- To update customers (internal and external) with operational updates when required.
- Resolve operational issues in a cost effective, timely and sustainable manner.
- Follow Company procedures and effectively complete all shift documentation (CCP's/Temp checks/fleet checks/FTA portal/Airside audits).
- To delegate and allocate key tasks effectively to team members.
- Agree, monitor and maintain SLA's with key suppliers.
- Ensure full understanding and follow legislative requirements in line with Food Safety, Health and Safety, Security and Environment controls
People Management
- To effectively manage your team by providing clear direction and leadership and setting objectives with measurable KPIs.
- Continually monitor performance.
- Delegate and allocate work and evaluate performance against set objectives
- Create a harmonious team working environment by promoting teamwork, motivating staff and identify and resolving issues and conflicts.
Communication
- Communicate and ensure all team members understanding operational performance, issues and KPI's (OTP) on Time Performance
- Hold effective team meetings and discussions.
- Provide feedback on work progress, successes and problems (with solutions) to relevant parties
Planning:
- Utilise Gate Gourmet performance analysis tools (e.g. Transport dashboard, Vision, Preactor)
- Manage TACO breaks
- Undertake special ad hoc projects as required/necessary
Qualifications:
Education:
- Minimum education to A-Levels / BTEC National or Equivalent.
Work Experience:
- Previous experience in managing midsize teams
- Knowledge of all internal process within a catering unit
- Knowledge of Airside operation and bylaws
- Previous management experience within an airline catering or production process is preferable
- Understanding of health and safety, food hygiene, security regulations (DTLR) would be an advantage
Other Skills:
(Certification, Licenses and Registration)
- Ability to use performance analysis tools (e.g. Transport dashboard, Vision, Preactor)
- Effective verbal and written communication skills in English,
- Ability to exhibit a high level of accuracy and attention to detail.
- Ability to work efficiently using own initiative to resolve issues in a pressurised environment
- Ability to work under pressure and to tight timescales, multitasking and prioritising as appropriate
- Must demonstrate integrity, confidentiality and professionalism always.
- Full UK driving licence is preferable.
Working as part of a dedicated and passionate team of people you will be rewarded with free meals whilst on shift and free on-site parking and free uniform.
All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.
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