Complaints and Pals Co-ordinator - Leatherhead, United Kingdom - Surrey and Borders Partnership NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust
Surrey and Borders Partnership NHS Foundation Trust
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Leatherhead, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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This is an exciting opportunity for a dedicated and experienced Complaints co-ordinator, who has a passion for making a difference to our service users, carers & family members.

With the new Parliamentary Health Service Ombudsman complaint standards now released, it is an exciting time for you to join our organisation, as we change the way we handle our complaints in line with these standards.


The key features of this role is to support the Complaints & PALS Manager in the effective management of both the complaints and PALS processes within statutory requirements and Trust policy by liaising with complainants and their families, advocates and staff; promoting the Trusts complaint handling process, ensuring key standards and service delivery are achieved.

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