Customer Service Advisor - Manchester, United Kingdom - The Co-operative Bank

The Co-operative Bank
The Co-operative Bank
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Location
Manchester


Discipline:
Retail Banking


Job type:
Permanent


Salary:

£21000-£24000


Contact name:
Eloise Henderson


Job ref:
024142


Published:
4 days ago


CONTACT CENTRE OPPORTUNTIES

Customer Service Advisor

Location:
Manchester City Centre

Hours: 35, 37.5 or 40 hours per week

Starting Salary:
£21,000 to £24,000 plus a pay progression review every 6 months, annual bonus, enhanced pay for working on a Saturday (an additional £783 per annum) and a fantastic range of benefits

What's on offer?

We reward colleagues with more than just completive salary and bonus scheme, we offer an attractive range of benefits including work life balance and wellbeing options.


  • Enhanced pay for working on a weekend and if employed on a full time contract (an additional 35% will be paid on top of your normal hourly rate).
  • Annual bonus.
  • 27 days holiday increasing to 30 days plus bank holidays and the opportunity to buy additional holidays (up to a maximum of 35 days holiday entitlement in total).
  • Pay progression reviews every 6 months.
  • Pension scheme up to 10% employer contribution.
  • Life insurance and income protection.
  • Extended unpaid leave.
  • Paid maternity/paternity and adoption leave.
  • 2 paid volunteering days per year.
  • A range of retail/highstreet discounts.
  • Discounted travel to work.
  • Eye care vouchers.
  • Cycle to work scheme.
  • Family friendly policies and wellbeing support.
  • Award winning Colleague Network Groups committed to diversity and inclusion.
  • Virtual interview process.
  • 3 weeks' classroom based training and a further 9 weeks of support whilst taking 'live' calls from customers.
  • Career development/Apprenticeship opportunities.

What you will be doing:


  • You will be taking high volumes of calls and identifying customers' banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank.
  • We need talented problem solvers who think outside the box and challenge the status quo, to help shape our contact centres of the future.
  • Safeguarding will play an important part of your role, you will do this by educating customers on safer ways of banking, profiling callers to ensure you are talking to the right person and protecting our customers from scam and fraud attacks, to help keep their money safe.
  • Answer a high volume of calls and interacting with customers over the telephone, dealing not only with their day to day banking needs, but complex queries and providing a resolution on that first call.
  • You will be expected to deal with high levels of numbers and data input, whilst talking to our customers in a genuine, professional and friendly manner.
  • As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime.


  • Working hours

  • Monday
  • Friday between 8am & 7pm on a rotational shift pattern and 2 in 4 Saturdays per month 5pm (with time given back in lieu).

What you will need:


  • Excellent communication skills.
  • The ability to multitask and prioritise.
  • Customer service background.
  • Passion, energy and enthusiasm.
  • Excellent listening and problem solving skills.
  • The ability and desire to work in a fast paced environment.
  • A hardworking and committed attitude.
  • Resilience and determination.
  • Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone.

Why join The Co-operative Bank:

If you care deeply about making customers happy and are passionate about making things better - we'd love to hear from you

2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth.

The original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy, which is one of the main reasons our customers choose to bank with us.

If you require more information or this document in a different format, please contact our Careers Team.


Job Type:
Permanent


Salary:

£21,000.00-£24,000.00 per year


Schedule:

  • Monday
to Friday

  • Weekend availability

Application question(s):

  • Our offices are open from 8am to 7pm Monday to Friday and over the weekends 9am to 5pm, shifts will vary across these times. Can you commit to these hours?
  • Are you able to commit to the first 11 weeks of training without holidays during the induction period only?
  • Do you currently have the right to work in the UK without the need for sponsorship?
  • Do you have any disabilities that may require any special adjustments?
  • Do you have any CCJ's, IVA's or have you ever been declared bankrupt?
  • Do you have any unspent criminal convictions?
  • Have you ever been dismissed from any of your previous roles in the last 3 years?
  • Have you ever worked for The Cooperative Bank?
  • To continue to understand and improve our customer journey, there is an expectation all colleag
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