Customer Support Representative - Harrogate, United Kingdom - Chameleon Technology (UK) Ltd

Chameleon Technology (UK) Ltd

Verified Company

Harrogate, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description
Are you committed to delivering exceptional service and ensuring customers receive timely assistance when they need it most? Do you have experience in customer service?

Chameleon Technology is an award-winning pioneer in smart energy technology and is the largest In-Home-Display business in the UK.

Since 2010, they have aided millions in saving energy and reducing carbon emissions by providing consumers with valuable feedback and insights into their energy consumption through real-time data from smart meters.

Learn more about Chameleon Technology.

About the job:

Chameleon is looking for a Customer Support Representative to provide support to customers of its consumer-facing brand, ivie, as well as other products within the Chameleon group.

The ivie brand's growing product portfolio consists of hardware products such as the ivie Bud in-home display, as well as a mobile app available to consumers.

Full training into ivie's products and the smart metering system will be provided.

You will use this information to guide customers through activating and understanding their ivie Bud in-home display and its accompanying app, as well as upcoming products under the ivie brand.

You will ensure that standards and response times are met, and that ivie customers have been assisted clearly, informatively, swiftly and sympathetically.

What You Will Be Working On
As a Customer Support Representative, your responsibilities will be:

Providing feedback on enquiry trends to your line manager.
Managing product returns and processing refunds/replacements.
Developing a solid understanding of the ivie brand and its benefits.
Contributing insights to formalise processes and training materials for new support staff.
Providing input for developing procedures to address bugs and promptly resolve customer feedback.
Integrating fully into the Customer Support team, fostering teamwork while also capable of working independently.

Skills and experience we're looking for:

Essential:

Experience in customer service and complaint handling for a consumerfacing business.
Ability to respond quickly and effectively in a fastpaced environment.
Effective problemsolving skills.
Quick learner with the ability to navigate between multiple systems.
Attention to detail and ability to identify process gaps.
Competent written and verbal communication skills.

Desired:

Competence in handling dissatisfied customers.
Experience in the energy market.
Proficiency in casehandling systems and ticket management platforms, including Salesforce and JIRA.

Applicants who may not meet every desired requirement but possess most of the qualifications are strongly encouraged to apply, provided you have the essential skills and experiences needed.

Please feel free to share any additional relevant skills and experiences that could contribute to your success in this role.

Salary:
£21,000.00-£24,000.00 per year

Chameleon is working to solve some of the country's biggest problems, and they're creating products to help everyone save energy and reduce their carbon emissions.

To do this, a diverse, innovative team with a variety of experiences and perspectives is needed. Chameleon is working to build diverse and inclusive teams in which everyone has a sense of belonging.

Benefits: