Customer Solutions Specialist - Leeds, United Kingdom - Age Partnership
Description
Location
You will be based at our spacious and comfortable offices located on Thorpe Park in Leeds (LS15) for 3 days a week (or more if you prefer) and the rest working in the comfort of your own home.
Our offices are a short walk from The Springs shopping centre at Thorpe Park, Leeds, with excellent transport links from surrounding areas and free private on-site parking.
Salary & Bonus:
This role has a basic starting salary of
£22,369.35 per annum with a salary progression scheme up to £30,000 basic.
We are also very proud of the generous bonus structure we offer which is set with achievable KPIs.
Why you should choose Age Partnership:
When joining Age Partnership, youre joining a family of people, we understand that family and outside work commitments are important, just as much as work.
Youll be supported all the way in your journey with us, below are just some of the areas of support youll receive:- 1 to 2 coaching sessions a month with your line manager
- 121 sessions with your line manager
- Regular feedback or feedforward on whats going well and areas of improvement
- Induction training to build your knowledge and support to get you to competence
What will you be doing:
The role consists of handling a mixture of Inbound and Outbound customer calls. You will be talking to potential clients about their interest in Equity Release, Pensions or Mortgages.
Once you feel the customer is engaged in the relevant product, you will use our conversational tool to qualify them and pass them to one of our advisors.
If you feel like this job sounds like something you could do, we would really like to hear from you and tell you more about itShifts:
We will provide 5 weeks notice of shifts. The successful applicant must be fully flexible and available to work weekend shifts if required. You will be contracted to 37.
5 hours per week our opening hours are as follows:
- Monday Wednesday 9am 8pm
- Thursday Friday 9am 6pm
- Saturday 9am 5pm
- Sunday
- Closed
You will be required to work 1 in 3 weekends, and for that you will be provided with a day off in Lieu during the week.
How you can develop:
- To help you develop through your career with us we will do the following:_
If you see yourself as a future Equity release specialist, Mortgage advisor, pension specialist, we will help you get there.
Our commitment to helping aid development doesnt stop there If you want to take your Mortgage and Equity Release qualifications we will fully fund them along with time off the phone for self-development.
Culture Commitments
Customer First
- Customers come from all walks of life, and great service comes from seeing the world from their point of view
Win Together
- Were all on the same side, working hard to be the best in our business and deliver for our customers
Do the Right Thing
- Success is built on pursuing whats right for our customers and the business
Raise the Bar
- A market leader has to continually surprise its customer and drive the business forward
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