Service Advisor - Romford, United Kingdom - Allen Motor Group

Allen Motor Group
Allen Motor Group
Verified Company
Romford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Allen Motor Group are currently looking to employ a Service Advisor to join our Ford dealership in Romford.

Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

This is a full-time permanent position,
Monday - Friday with Saturday's AM on a Rota Basis with a
basic salary of £25,000 and will report to the Aftersales Manager.


Why Allen Motor Group?
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

  • 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
  • Fantastic discounts on MOT's, services and parts
  • Life assurance benefit, at no cost to yourself
  • Discounted gym membership
  • Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?

  • Excellent organisational and administrative skills
  • Great attention to detail
  • A background in customer service
  • Experience using computer software systems

Key Responsibilities and Duties


As a service advisor you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle.

After relevant training and ongoing support, you will be expected to:


  • Provide exceptional customer service
  • Ensuring all recorded information is accurate and stored correctly
  • Achieving set performance targets by upselling products
  • Ensuring adherence to all GDPR guidelines
  • Booking vehicles into the workshop
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