Customer Support Advisor - London, United Kingdom - Sammons Recruitment Group

Sammons Recruitment Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Support Advisor

Contract Type:
Permanent

Location:
London
Job base:
Office basedIndustry: Customer Service

Salary:
£23,000

Reference:
CSA2023CC

Contact Phone:
Job Published: 24/05/2023 13:55

Customer Support Advisor

London | £23,000 | Posted today

Due to expansion, an industry leading business in Waterloo is looking for a Customer Support Advisor.

If you have proven customer service skills, and enjoy working with the latest technology, this could be the role for you.

Becoming a Customer Support Advisor is an exciting opportunity for an enthusiastic result driven individual who is looking to develop their career in a client-centric role.

This is a key role and a fundamental cog in the company's machine.

As a Customer Support Advisor, you will be providing expert and in-depth product knowledge, and be able to efficiently communicate with clients.

You will be confident in explaining complex product technicalities and be able to demonstrate a can-do attitude to problem solving.

You will be:

Working closely with clients and consumers
Responsible for supporting the improvement of products and services
Provide technical assistance and user support for incoming queries
Report and escalate any issues, and be able to effectively prioritise pressing tasks
Possess an excellent understanding of client needs
Ability to efficiently communicate complex technical information to clients

Essential Skills:

Ability to communicate complex product technicalities to consumers and clients in an easytounderstand manner
Possess great analytical skills
Be able to clearly communicate troubleshooting solutions
Very strong communication skills, both verbal and written
Great listening skills
Strong commercial awareness
Ability to sort through queries and prioritise efficiently
Strong IT skills

This is a full-time position, working Monday to Friday, with a salary of £20,000pa to £23,000pa based on experience.

If you are keen to develop your career within an industry leading business, and showcase your exceptional customer service and technical skills, then click 'Apply' now or give us a call for more information.