Administration Team Leader - Southampton, United Kingdom - Practice Plus Group

Practice Plus Group

Verified Company

Southampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

New ways to improve the patient experience

Our administration and customer service hubs are organised by specialties which include Orthopaedics, Gynaecology, ENT and Ophthalmology.

Each team is responsible for all appointment bookings, from the first Outpatient visit, to surgery and post-operative reviews and includes liaison with referrers and external providers of diagnostic services.

There is a high level of patient contact over the telephone and in reception areas. You will be overseeing and line-managing a team of approximately 10 administrators.

Providing leadership for the day to day management of the administration function ensuring smooth and integrated support to the patient pathway.

The role requires the ability to undertaking a hands on functional role within the team and to be responsible for the admin team people management including recruitment, induction, management of annual leave and absence, team meetings and communication, staff development and training and succession planning.

We are looking for someone with the ability to exercise judgement when dealing with patient enquiries /problems. As well as being experienced in providing information and advice to patients/relatives.

About You:

You will be an experienced Team Leader with

At least 2 years previous managerial/ team leader administration experience in a health care setting
Strong administration and organisation skills
Experience of general staff and performance management Sound knowledge and understanding of IT and software packages (Word/Excel)
Excellent Communication skills (Written and Phone)

What you can expect in return

An extensive range of wellbeing and lifestyle benefits
Increased days of annual leave with years of service.
The support you need to grow in your role and continue your professional development

About Us:

Here at Practice Plus Group, the secondary care we provide is second to none. The consistently high CQC ratings our hospitals and surgical centres receive bear testimony to that. Our success is all down to the care, skill and commitment shown by our teams across the UK.

It's a chance to be part of an agile and innovative healthcare company that's determined to help our partners introduce new ideas and new ways of working, it's an opportunity to pursue a rewarding career as a key member of a caring team.

**Applicants must have the right to work in the UK