Client Management Assistant - Rochester, United Kingdom - Paramount Independent Property Services

Paramount Independent Property Services

Verified Company

Rochester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Client Management Assistant

Reporting to:
Head of Client Management

Hours of Work: 37.5 hours per week

Salary:
£14,605 - £20,310 - depending on experience

Place of Work:
Rochester, Medway, Kent

We are the leading provider of specialist homelessness accommodation services to the Southeast, and we are searching for new staff member to join the growing team.

If you are looking for an opportunity to work for a vibrant young company located in Rochester, then this is your chance to make a difference in the local community.

Duties will include:

Manage & respond to all incoming complaints and queries
Monitoring & sending correspondence in forms of welcome packs, letters, texts
Deal with all incoming correspondence from utility suppliers
General administration tasks as required for office
Likely two Saturdays work a month, as overtime, or with time off in the working week

Role Requirements:

A caring and compassionate approach
Excellent level of written English
Work within a multidisciplinary team across departments
Housing (or similar) experience (but not essential)
Ability to maintain professional boundaries
Good timekeeping skills
Ability to work well under pressure
Computer Literate
An understanding of confidentiality and data protection requirements
Experience would be an advantage but not essential as all training will be given
You must be an excellent communicator, with an excellent level of written English and fantastic customer service skills with a friendly and helpful approach
You must pass a DBS check and be a UK citizen or free to work in the UK. Evidence of this will be requested

Company incentives and schemes: