User Researcher - London, United Kingdom - OFGEM

OFGEM
OFGEM
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £30,950 - £46,157
  • Glasgow £30,950 £43,649 London £33,400 £46,157
    Job grade:


  • Higher Executive Officer

  • Level 2a
    Contract type:
  • Permanent
    Business area:
  • OFGEM
  • Eserve
  • Digital Delivery
    Type of role:
  • Digital
    Working pattern:
  • Flexible working, Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Cardiff, Glasgow, LondonAbout the job

Job summary:


  • Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system a goal that everyone wants to achieve.
  • Our Delivery & Schemes Directorate is our delivery arm and manages a number of highprofile environmental programmes. It's a fastpaced and dynamic place to work, and you can expect to be involved in groundbreaking work. Our flexible working career opportunities are varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds bringing different perspectives to our work.
  • Working with multidisciplinary agile teams, third party development partners and stakeholders, you'll be a pivotal part of our inhouse user research capability. As well as developing and advocating appropriate research strategies to understand user needs for a service, continually testing and improving products and services, you'll help to upskill other members of staff and play an active part in building a User Research community in Ofgem. It's fastpaced, stimulating work with exposure and involvement in different areas, as part of an experienced and knowledgeable team.

Job description:


Person specification:

-
Strong understanding and experience of the different tools and techniques of user research. Understands the strengths and limitations of different methods and when to use them correctly.

(LEAD):


  • Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
  • Understands the diversity of users for services and the need to make services usable and accessible for everyone.
  • Understands and has experience of user centred design practices and knows how to embed them into an agile workflow to deliver timely findings.
  • Ability to align user research activities to inform decision making and action.
  • Ability to communicate user research findings in a wide variety of formats and contexts, and in engaging and persuasive ways.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Delivering at Pace
  • Seeing the Big Picture
  • Communicating and Influencing

Technical skills:

We'll assess you against these technical skills during the selection process:


Benefits:


  • Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Interest free season ticket loan.
Things you need to know


Selection process details:


  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the Role Profile.

Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment


Security:


  • People working with government assets must complete baseline personnel security standard (opens in new window) checks

Nationality requirements:

This job is broadly open to the following groups:

  • UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)
Working for the Civil Service:

  • The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
  • We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
  • The Civil Service also offers a Redeployment Interview Sche
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