Receptionist - Manchester, United Kingdom - Mount Road Surgery

Description

JOB TITLE:


RECEPTIONIST REPORTS TO:

TEAM LEADER ACCOUNTABLE TO:

PRACTICE MANAGER Job Summary:

Receive, assist, and direct patients and visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to the patients and other visitors, either in person or via the telephone.

Job Responsibilities:
Administration To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address.

EPS Prescriptions - Repeats/Acute Be able to cover all reception positions as necessary Computer Literate via EMIS Web Clinical System deal with tasks/appointments setup/alerts/patients medical records/QOF related work.

Appointments Process appointment requests for today and future appointments from patients by telephone and in person.

Deal with visits requests Same Day Access Computer Registration of new patients enter data from registration form onto computer Process repeat prescription request in accordance with Practice guidelines.

Process and complete patient notes/tasks.

Telephone Have working knowledge of telephone system Know how to transfer calls Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/shutters.

Make tea/coffee for doctors Any other tasks allocated by practice manager Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

They may also have access to information relating to the Practice as a business organisation.