Communications and Digital Content Assistant - Cardiff, United Kingdom - Cardiff University

Cardiff University
Cardiff University
Verified Company
Cardiff, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose
Provide comprehensive professional administrative support to the IT Communications team.

The role will support communications activities for a range of audiences through various channels, with a particular focus on updating and creating web and intranet content about IT services.

The role will also support internal communications activities within the University IT department.


Duties and Responsibilities
Key Duties

  • Add and update high volumes of content to the university intranet, website and Viva Engage employee communication platform, with close attention to detail
  • Assist in the planning, organisation and delivery of departmental events
  • Provide detailed advice and guidance on communications and digital content processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate
  • Collaborate with others in order to make recommendations for developments of established processes and procedures
  • Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required
  • Undertake a variety of administrative duties, including updating and developing information for departmental staff, writing reports, and organising and supporting communicationsrelated meetings, to support the team and department
  • Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate
  • Instruct and guide other employees across the University within communications and digital content production as required
General Duties

  • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
  • Abide by University policies on Health and Safety and Equality and Diversity
  • Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Essential Criteria
Qualifications and Education

  • 1. NVQ 3/A-Levels or equivalent
  • Knowledge, Skills and Experience
  • 2. Substantial experience of working in an administrative role, including web editing
  • 3. Specialist knowledge of communications and staff engagement
  • 4. Ability to set up standard office systems and procedures and make improvements as appropriate
  • Customer Service, Communication and Team Working
  • 5. Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding
  • 6. Proven ability to advise and influence key stakeholders,
  • 7. Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered.
  • Planning, Analysis and Problem solving
  • 8. Evidence of ability to solve problems using initiative and creativity; identify and propose practical solutions and to resolve problems where there are a range of potential options available
  • 9. Evidence of ability to analyse processes and procedures, and advise on improvements
  • 10. Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work
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Desirable Criteria

  • Degree or an equivalent qualification or equivalent work related experience
  • 2. Experience of working in a Higher Education environment
  • 3. Fluency in Welsh, written and oral

Salary Range Min.

  • 26,444

Salary Range Max.

  • 29,605

Job Category

  • Admin / Clerical, Information Technology

Grade

  • Grade 4
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