Member Experience Assistant - London, United Kingdom - Uncommon

Uncommon

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US
Where you work matters. Uncommon is more than just a workspace, it's an experience. Curated to be exceptional, dynamic, and people-orientated, so you can thrive at work every day. Where every small detail makes a big difference. We are dedicated to making a positive impact - to our team, socially and environmentally. After all, where you work matters.

Our people-centric culture is echoed not only in the service we provide, but throughout our internal people processes and Ethos, championing an environment where everyone can thrive.

THE ROLE
This role will play a vital part in the Operations team. The Member Experience Support position will provide cover for all Uncommon's London sites as required.

This role will be instrumental in maintaining exceptional standards of service and operational excellence throughout our sites in all areas including reception, cafes, meeting rooms and events operation.

Whilst ensuring members and visitors receive a great service, this role will also support the Operations Manager with a variety of tasks to ensure the smooth running of the operational function at Uncommon.

OPERATIONS

Ensure communal spaces & front of house areas are always presentable & tidy.
Prepare meeting rooms and manage turnaround between bookings.
Contribute to positive Member feedback scores.
Provide great service to all locations when covering.
Carry out various administrative tasks for Members, General Managers and Operations Manager
Assist with events and bookings when required.
Daily building walks to ensure building standards are kept high.
Assist with moveins and moveouts, prepare and distribute member welcome packets.
Support with booking Security & Cleaners where needed / signed off by Assistant or General Manager.
Ensure best practice and processes are followed in line with Uncommon standards.
Gain an understanding of results and performance levels of buildings you cover.
Bring forward new initiatives to further improve service & offering to our members.
Help with the events space enquiries and support on viewings.
Help and support Team to deliver and achieve Departmental KPI's.
Share best practice and standards with buildings you cover to ensure consistency
Work with and coordinate with the wider team to ensure a high standard of delivery across the full range of activities in meeting rooms areas and These include technical, operational and catering requirements.
Support the Operations Manager with projects and operational needs as required.
Manage catering orders for internal and external events when required.

ESG / SUSTAINABILITY

Understand the Uncommon mission to become a sustainable business and what this means in the context of managing a building.
Become an Uncommon Ambassador for ESG.
Support the execution of the Reduction Plan and minimise carbon footprint.
Promoting our ESG approach and right behaviours amongst the member community.
Drive learning & development and equal opportunities for your department
Have an individual responsibility for ensuring fairness and adherence to our DE&I policy. This can be achieved by respecting the right to work in an environment free from prejudice and discrimination, exhibiting the correct behaviours and challenging colleagues through appropriate channels who fall short of these expectations.
Promote a positive work environment where individuals feel able to be themselves Remain committed to supporting colleagues and members, understanding that some disabilities are not visible.
Participate in and promote job specific trainings, actively engage and maximise on any opportunity offered.

**ONECOMMON EQUAL OPPORTUNITIES