Income Management Officer - Haringey, United Kingdom - Positive Employment
Description
Positive Employment is currently recruiting an Income Management Officer for our client based in Haringey.Duties and Responsibilities but not limited to:
Income Maximisation_- To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the buildup of arrears.
- To proactively monitor rent accounts and implement effective solutions to stop tenants getting into debt.
- To show strong initiative in dealing with both current and Former Tenants' arrears cases using best practice in the credit control and financial management sectors.
Customer Service_
- To be in frequent and regular contact with tenants where necessary to ensure they are fully aware of their obligations to pay their rent and other charges and of the consequences of nonpayment.
- Carry out a full assessment of a tenant's circumstances.
- To respond to correspondence/ complaints/enquiries from a wide range of audience categories.
Technical understanding and continuous improvement_
- To have a good understanding of welfare benefits and keep up to date on any changes in policy and legislation.
- To have a thorough understanding of the impact that welfare benefits changes can have on tenants and the risk this presents to the organisation.
Stakeholder engagement and collaboration_
- To work in collaboration with other departments and external agencies the CAB, the DWP and other relevant services.
- To identify, support and work effectively with vulnerable tenants in liaison with Tenancy Management, support services and agencies.
Personal Requirements:
- Customer service experience, Experience of providing advice on housing, welfare benefits and/or rent arrears.
- Worked in debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
- Extensive experience of working in a customer
- An enhanced DBS & barring check.
- 5 years references.
Working Hours:09_:00am - 17:30pm, Monday
- Friday_
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