Customer Service Operator X2 - Glasgow, United Kingdom - Scottish Qualifications Authority (SQA)

Scottish Qualifications Authority (SQA)

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Directorate

Business Development

Business Area

Business Development

& Customer Support

Location

Glasgow

Salary range
- £21,298 - £23,086

Type of Contract

Fixed Term Contract

Part Time/Full Time

Full Time/'Happy to talk flexible working'

Workstyle

Varied place & fixed hours

Actual Hours

Closing Date

19/02/2024

Ref No

5990

The Scottish Qualifications Authority is Scotland's national awarding and accreditation body.

We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.

We are looking for two Customer Service Operators to work within in our Business Development & Customer Support team to deliver high-quality, continually improving, efficient and responsive services to our customers.

These are both fixed term contracts. One is covering maternity, the other covering an internal secondment.

In order to do this you must be able to demonstrate the following skills and experience:

Experience of working in a fast-paced customer service/contact centre environment
Experience of providing excellent firstclass customer service support by telephone and in writing.
Experience of accurately recording data utilising relevant database systems and software packages.
Experience of effectively dealing with difficult/challenging enquiries.
Experience of providing an effective administrative support.

Additionally, you must be able to demonstrate the following skills and experience:

Ability to handle/respond to callers in a friendly and professional manner.
Ability to resolve enquiries at first touch or accurately route incoming communication

Applicants, as a minimum, should be educated to SCQF Level 4 (National 4/SVQ 1) and/or be able to demonstrate direct relevant experience for this role.

Gaelic language skills would also be beneficial.

SQA offer a fantastic benefits package in return for your talent whilst also offering hybrid working as default.

These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday.

Find out more here:
SQA Benefits

Tha Plana Gàidhlig aig SQA agus tha sinn _dealasach le na hamasan sa Phlana Cànain Nàiseanta Ghàidhlig_ ( SQA has a Gaelic Language Plan, and we are committed to the aims of the National Gaelic Language Plan_