Part Time Customer Service Advisor - Rotherham, United Kingdom - Leger Shearings Group Ltd

Leger Shearings Group Ltd

Verified Company

Rotherham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Weekend shifts

Hours - Saturday & Sunday 9am-5pm. You must be available for full-time training

A fantastic opportunity has arisen within the Leger Shearings Group for an enthusiastic, ambitious and passionate Customer Service Advisor to join our Contact Centre team.

The pent-up demand for holidays after the last few years means people are eager to get away as soon as possible, and as the UK's largest escorted coach tour operator, we've got plenty for them to choose from

Our days are spent turning people's holiday dreams into a reality - from the first glimpse of the holidays in our advertising, to the fantastic experience on tour and the memories and friends they make along the way.

You'd be joining our team, within an exciting period of transformation.

What will the role entail?

Dealing with any operational changes and identifying issues to improve the customer / supplier experience and journey
Assisting customers on holiday to ensure any issues are resolved efficiently
Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines
Working as part of the customer service team as well as working independently to handle and manage workloads
Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications
Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products

What attributes will you need to be considered for the role?

Experience of working in the travel industry preferred or experience in a sales/customer service role
Experience of achieving KPI's
Ability to work well under pressure
Ability to effectively prioritise, plan and organise work load
Ability to resolve customer issues in a professional and empathetic manner
Strong attention to detail
Sound interpersonal and rapport building skills
Outstanding communication skill

What's in it for you?
- £10.51 per hour

22days holiday +8 equivalent bank holidays (or equivalent days as allocated by the business), holiday entitlement increases by 1day for each full year of service up to 25days
Discounted staff familiarisation holiday
Free car parking

Job Type:
Part-time

Part-time hours: 15 per week

Salary:
£10.51 per hour

Schedule: