Regional PM Manager - Staines-Upon-Thames, England

Job summary

The Regional PM Manager leads the development and oversight of project management across the region, championing the consistent adoption of delivery management standards to ensure high-quality execution, customer satisfaction, and alignment with budgetary goals.

Responsibilities

• Lead by example; set a high standard for project management excellence, actively developing team capabilities and fostering continuous improvement.
• Coach and empower; support individual growth through mentoring, career planning, and personal development, while building high-performing matrix teams that are motivated and inspired to succeed.
• Promote collaboration, autonomy, and agility within the team environment
• Provide fair delegation to empower team members, build ownership and cultivate accountability
• Facilitate structured career growth via development plans, feedback, and fair rewards
• Maintain up-to-date talent profiles and support identification of key contributors and risks
• Develop team structure and succession plans to support continuity and future growth
• Lead coaching efforts to grow team capability and billability, fostering a culture of continuous improvement
• Ensure team members are equipped for customer-facing roles with the appropriate expertise
• Evaluate and enhance team effectiveness; regularly assess team performance to ensure operations are both productive and commercially viable, ensuring allocations are driving meaningful outcomes.
• Identify and address inefficiencies and process gaps within the delivery team
• Support efforts to balance on-shore, near-shore, and off-shore resources for cost optimisation
• Ensure sustainable workloads across teams through equitable and transparent resourcing.
• Forecast resource needs and plans effectively to optimize delivery performance
• Maintain visibility of internal project allocations to support accurate capacity forecasting
• Monitor and manage performance across the team, addressing challenges constructively
• Proactively address team dynamics, behaviour, and performance, resolving challenges constructively
• Maintain a balanced skill mix across disciplines to ensure successful project outcomes
• Cultivate a high-performance culture; champion a culture of engagement, accountability, and service excellence across market units, aligning team efforts with strategic goals.
• Promote and drive regular team communications to maintain focus, alignment, and motivation
• Foster team development by supporting growth and maintaining high performance standards
• Contribute to recruiting efforts and help retain talent aligned with team and company goal
• Promote adherence to IFS policies, including code of conduct, data security, and IT protocols

Functional and Financial Management

• Establish and embed best practices; drive the implementation and continuous improvement of delivery enablement across the region, ensuring consistent quality and performance.
• Anticipate technology trends and translate them into actionable improvements for delivery teams
• Champion delivery management adoption; lead the rollout and usage of delivery management tools and methodologies, fostering alignment with GCS standards.
• Ensure consistent execution of global practices that enable high-quality, predictable delivery outcomes
• Maintain consistent service execution; maximize the region's ability to deliver services reliably and effectively, monitoring risks, producing measurable outcomes that enhance customer satisfaction and success
• Lead effective resource planning in collaboration with Service Request Managers, aligning assignments with growth plans and delivery priorities.
• Act as Delivery Sponsor; represent delivery leadership on regional customer projects, ensuring strategic alignment and positive outcomes.
• Drive business demand; proactively identify and manage customer requirements, promote upsell opportunities, and contribute to pipeline growth and sustainable business expansion.
• Financial oversight; collaborate with market unit leadership and FP&A to plan, review, and execute financial performance assessments.
• Performance monitoring; track and analyse key metrics across projects, market units, and regional operations to inform decision-making and continuous improvement.
• Quarterly business reviews; lead QBRs by compiling and presenting performance insights in alignment with strategic and budgetary objectives.

Qualifications

• University degree or equivalent professional qualification in a relevant technical or functional discipline.
• Extensive experience in customer service roles, with a strong focus on client engagement and satisfaction.
• Significant delivery experience, ideally with financial accountability and ownership of project outcomes.
• Certified Project Management Professional (PMP) or equivalent recognized accreditation.
• In-depth knowledge of implementation frameworks across the delivery portfolio.
• Proven track record in strategic management, driving initiatives that deliver measurable business impact.
• Demonstrated leadership experience, including team management, training, and career development.
• Strong ability to engage senior stakeholders and lead strategic conversations.
• Exceptional skills in written communication, presentation, mentoring, decision-making and prioritisation, and facilitation.

Job description