Bank and Service Customer Assistant - Tamworth, United Kingdom - Marks & Spencer

Marks & Spencer

Verified Company

Tamworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

M&S is changing for good and helping you shape your own career for the better.

Join us as a M&S Bank and Services Colleague in one of our ever-evolving stores and opportunities will present themselves.

Whether you're thinking of your future at M&S or simply looking for experience in a revolutionary retail business.

We're totally transforming the customer experience in store, which means you'll need to bring an upbeat confidence and passion for M&S that shines through every hour of every day.

And you'll also need a digital mindset because we're introducing all sorts of new technologies to make your job easier.

Freeing up your time to focus on the best bits, like spending time with the customer.

If you have all this, you'll get the recognition you deserve as a true customer favourite - who's living and breathing the new and improved M&S journey.

Help customers realise their M&S Bank Rewards and benefits by joining our team and being the face of M&S Credit Card and Club Rewards in store.

With all the training and support you need; you will become an expert in M&S Bank introductions.

You'll have a bright energy that customers can't help but respond to, always gearing towards going the extra mile so customers return time after time.

There are lots of ways you can discover your potential at M&S. You just have to put your all into every moment, for every customer.

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude
Complete tasks and processes that deliver 'best in town' standards
Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve

Key Accountabilities

Serve our customers efficiently and brilliantly well on the shop floor and at service points
Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share knowledge and experience with colleagues to support others in building skill and confidence
Own their own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Have great product knowledge to sell and recommend our products and services
Proactively engage with customers to understand their needs and make recommendations
Understand the store priorities and their part to play
Complete tasks with pace and in line with SOPs
Minimise cost and waste through good process practice
Follow safe and legal working practices

Key Capabilities

Understands how M&S operates, it's strategy, future and the role they play
Committed to delivering excellent work fast with great attention to detail
Open to and acts on feedback, asking for this regularly
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Is curious and asks questions to challenge the status quo ask why the company does things the way it does things
Effective at communicating their intentions to others; ensures communication is clear and simple
In control of their own reactions and considers how to share their perspective to create better reaction for team
Copes well with change and work challenges and recovers quickly from its impact
Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

Contributing to store sales and cost control
Work across the store to get things done right first time within timescales
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Understand customer needs and spot selling opportunities
Adapting to change
Good Knowledge of VM principles

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
BIG

Bank and service
Mon
Tues
Wed
Fri
Sat 10.00 to 14.00

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment an