2nd Line Support Engineer - Sheffield, United Kingdom - pyramid8

pyramid8

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Pyramid8 are working with a leading Scientific Company based in Sheffield to recruit an IT Support Engineer to join their growing business.

They have recently opened up brand new offices on the outskirts of Sheffield.

This is an amazing atmosphere to workin with use of an onsite Gym, Breakout areas with games tables and a genuine company that cares about the development of their employees.

Our client is a world leading manufacturer and supplier of instrumentation and software to the Life Science Sector, and they deliver the highest quality products and exceptional service.

They are an award-winning business who continue to grow year on year.

You will be supporting the group of business based in the UK with support to their European and US based sites also.

The Role

Working in a small dynamic team with the direction of the Group IT Manager, you will help maintain and develop our core IT systems, support users onsite and remotely across the Group.

This will be a great opportunity for you if you are looking to use anddevelop your skills across a wide range of systems.

You should be ready to hit the ground running in a busy working environment within our growing business.

Responsibilities

Providing 2nd Line support to users within the Group of companies
Answering support requests from colleagues, creating and managing support tickets
Taking ownership of issues and identifying appropriate solutions to bring resolve
Assist in development of IT systems and internal processes
Monitoring of systems to ensure maximum availability

Requirements:

Team player with 'can do' attitude
Enjoy problemsolving and helping others
Strong communication skills
Solid understanding of Microsoft environments
Good understanding of TCP/IP networks
Proven experience or qualifications for supporting the following:
VMware or HyperV o Windows Server
Office 365 ecosystem
Endpoint protection systems
Backup solutions
Aruba / Cisco Switch configurations
Firewall

This is a fantastic opportunity to work with an amazing passionate group of individuals in a growing business with an opportunity to develop you already existing skills.