North Bucks Pcn Care Coordinator - Aylesbury, United Kingdom - North Bucks Primary Care Network (PCN)

Description

North Buckinghamshire Primary Care Network
Care Coordinator based at Waddesdon Surgery


Title:
Care Coordinator


Responsible to:
Waddesdon Practice Manager


Location:

Goss Ave, Waddesdon, Aylesbury HP18 0LY

Initially on site for induction and training, opportunity thereafter for a mixture of home and site working at Waddesdon Surgery.

Hours per week:

37.5 hours / flexible / job share


Fixed term post for review March 2024

The North Bucks Primary Care Network (PCN) is made up of 4 GP practices based in the North of Buckinghamshire.

These are 3W Health, Waddesdon Surgery, Edlesborough Surgery and Ashcroft Surgery. This post is to join our Waddesdon Surgery.


Job summary:


Aim of the post:

• To provide comprehensive administrative support to the Practice and PCN
• To support the practice and PCN to deliver outcomes defined within the enhanced service and quality improvement schemes which they sign up to.
• To help coordinate care needs across the practice
• To utilise Population Reporting within the clinical systems to help identify target patient populations
• To ensure colleagues are made aware of any planned patient communications, service changes and offering guidance and help as required

Main responsibilities:

• Running patient searches to identify cohorts for recall
• To record patient interventions on relevant electronic database systems (e.g. EMIS) and contribute to report generation, analysis and production
• To be customer (patient, carer, GP) focused when representing the service
• To work collaboratively with other teams and services to maintain an effective and efficient service
• To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
• To ensure all electronic records are updated and complete within the agreed timescales
• To use a range of verbal and nonverbal communication tools to communicate effectively with patients, carers and families and colleague
• To carry out any other reasonable duties as requested by a manager to ensure quality of the service
• To participate in any relevant training/courses/conferences and complete mandatory training
• Use clinical systems for record keeping, audit and evaluation
• Develop and implement data collection systems that will provide accurate and timely data.
• Maintain confidentiality at all times

The Care Coordinator will complete the following as part of the role:

• Be enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute

Person Specification

Qualifications

Essential

• GCSE Maths and English (or equivalent)

Desirable

• Training in motivational coaching and interviewing or equivalent experience.

Experience

Essential

• Experience of supporting people, their families and carers
• Good experience of IT systems and packages
• Experience of data collection and reporting
• Experience of working within a patientfacing role
• Experience of collaborative working and building relationships across varied organisations

Desirable

• Previous experience in Social Prescribing
• NVQ Level 3 or equivalent in a health and social care role
• Experience of using EMIS Web and Docman
• Experience of supporting people with their mental health
• Experience of working with vulnerable people

Skills

Essential

• Demonstrable commitment to professional and personal development
• Enthusiasm to develop the service
• Genuine enjoyment of helping people to attain their optimum independence
• Ability to organise and prioritise workload effectively
• Ability to exercise sound judgement when faced with conflicting pressures
• Excellent record keeping skills
• Excellent written, verbal and listening skills
• Ability to work automatously as well as within a team
• Excellent communication skills with a wide range of people
• Excellent administration skills
• Computer literate excellent IT skills in Microsoft Outlook, Word, Excel & PowerPoint and the internet and intranet
• Nonjudgemental approach to people
• Compassionate and patient nature
• Ability to respect people's life choices
• Ability to be a good team player
• Ability to organise self and help organise others
• Ability to get on with people from all walks of life
• Excellent observational skills
• Effective questioning skills
• Full, clean driving licence and access to a vehicle

Desirable

• Awareness of local referral pathways
• EMIS experience
• Clinical background

Disclosure and Barring Service Check

Job Types:
Full-time, Part-time, Fixed term contract

Contract length: 12 months


Salary:
£21,730.00-£23,177.00 per year


Benefits:

• Company pension
• Onsite parking
• Work from home

Schedule:

• Monday to Friday

Work Location:
One location

Application deadline: 24/02/2023