Customer Service Advisor Required Asap - Chesham, United Kingdom - Brook Street

Brook Street
Brook Street
Verified Company
Chesham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Our client, based in the Chesham area are looking to add a Customer Service Advisor to their Customer Service team due to growth within the business.


Responsibilities will include:

  • Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
  • Manage incoming phone calls
  • Meet personal/customer service team KPI's and targets
  • Handle customer complaints, providing appropriate solutions and alternatives
  • Liaise with the 3PL warehouses ensuring all correct information is sent in order for orders to be fulfilled correctly and on time
  • Raise quotations when requested
  • Identify and assess customers' needs to achieve satisfaction
  • Requirements and skills:
  • 23 years of experience working in a busy office environment
  • Strong phone mannerisms
  • Outstanding communication skills
  • A strong team player
  • Flexible and keen to learn
  • Good knowledge of how to use Microsoft Office

Benefits:


  • Base salary £27,000 per annum
  • Company pension
  • 5% bonus opportunity per quarter based on hitting sales target (therefore opportunity to earn 20% bonus in a year)
  • 25 days holiday per year + statuary holidays
  • Car parking provided
  • Office based Mon-Fri 9am5pm
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